This property could be really great. The location is wonderful — a quieter stretch of beach right next to Mustang Island state park. Having an elevator makes hauling supplies up to the 3rd story kitchen a breeze. It has a nice view of the beach and a close boardwalk. The retro arcade table downstairs is fun for kids.
However, several maintenance issues marred our stay. The biggest was the pool pump was broken and the pool itself was filled with green algae and happy frogs doing backstrokes, making swimming unsafe and frankly, gross. The back door on the first floor that led to the pool had a broken lock, creating a safety issue as we were traveling with several small children. There was a sign next to the door saying a new door had been ordered and lead times are long, but we should have been informed upon booking that that was the case because small children and pools are incredibly hazardous. We were able to secure it with bungee cords tied to a chair.
To make matters more upsetting, I called and texted the management company a few days before our arrival asking them to check on maintenance concerns after reading reviews here about a dirty pool, broken ice machine, and potentially unloackable back door. The management company said they would send someone to check, however, no one called me back to update me on the status and all the above issues presented themselves immediately upon our arrival.
I called the management company again and they sent someone out to clean the pool and replace the pump, but even after that it was apparent the pool needed some serious work. It’s also really sad because the properties immediately next door both have beautiful, sparkling pools which we were super jealous about! We didn’t get in the pool for the entirety of the stay, which was a huge disappointment for our big family group.
Other small maintenance concerns showed the lack of care taken at the property: a broken shower door handle in one bathroom, the dishwasher bottom rack is missing a wheel in the kitchen…the whole place needs TLC.
Also, while it’s makes perfect sense to have the kitchen and living room on the top floor to take advantage of the views, the insulation between floors is abysmal. Those in the 2nd floor bedrooms beneath the living areas could hear every stomping foot and cabinet close above them. It made for some fitful early mornings and late nights when trying to get a baby to sleep. I would look elsewhere.