2/10 Terrible
Cathy A.
15 July 2023
Liked: Check-in, location
Disliked: Communication
A Terrible Experience
We rented this property for 8 days. We arrived to find that the property had not been cleaned between rentals. On day 3 a storm knocked out the power at this property. The property host knew the power was out but had no solution for us so we went to a hotel. The power stayed out the next day so we stayed again in a hotel and had to rent a second hotel room for family who were to stay with us. The power came back on late in the afternoon on day five. By that time we had already rented our hotel room for that day. We moved back to the rental property for the last three days.
We were in frequent contact with the host who had nothing for us beyond he was sorry. We should have received a refund for 3 days. We paid for 8 days and only received 5. We paid over $800 in hotel bills. As two retired people in our seventies that expense was painful. We reached out several times to the host. He eventually stopped responding to us. We contacted VRBO four times over an eight day period. They then emailed us they would not assist with reimbursement.
“the requested reimbursement is not available through the Book with Confidence program …. losses related to events beyond the control of the host are not covered under the program.”
You cannot “Book with Confidence” using VRBO. We will never use VRBO again. Prospective renters of this property should consider how unwilling this host was to make it right. Just a terrible experience.
Cathy A.
Stayed 8 nights in Jun 2023
