Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
First of all, I want to say that we really did enjoy our vacation at the Kingston Plantation. However, there were some frustrations. One: upon arrival, I could not immediately locate the towels, so I called one of the agents. She described that they would be located under the sinks. So, I went to each bathroom and noticed each one had two towels. The problem is that we had 8 people with 6 towels. Agent said, no problem, we will get you more. This was on Saturday. In the meantime, my daughter happened to bring a bunch, so we were set and let it go. Two, by Tuesday, we still never did get more towels and were running out of toilet paper and dishwasher soap. So, I called another one of the agents, on our paper, to let them know, we still needed more towels and now also toilet paper, dishwasher soap and had light bulbs burned out. None were brought and no call back. On Wednesday, I tried calling housekeeping several times on the house phone, it was forwarded to room service that had a voicemail. No response from them either. I finally dialed "0" and got a very kind gentleman that put an order in with housekeeping. Finally, I got towels, TP and dishwasher soap. Not once, did we see housekeeping. Last time we stayed we had housekeeping several times for a quick vacuum, fresh towels and freshened up restrooms and were available to get supplies each day. I was in the understanding that it should have been like that this time too. NO WHERE did it say anything to the contrary and there was no instructions on how to easily get supplies when needed. I was very disappointed and frustrated. When you pay 7K to stay some where there are some minimal expectations of care. We got none. The condo itself was nice. Clean and well equipped minus the towel issue and the beds were ridiculously soft. Not sure if they were cheap mattresses or someone thought ultra soft ones were a good idea. Any time either of us moved, it felt like we would get catapulted off our side of the bed.