2/10 Terrible
Stephanie H.
6 October 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Not as expected
On September 11, 2024 my family and I traveled to Miami Florida for a mini vacation. Upon arriving at this property, we immediately noticed it looked nothing like the pictures and we were instantly aggravated, upset, and disappointed. The outside edge of the home was rusting, the grass was unkept, and the outdoor kitchen was horrible. The location has very little street parking so the option given was to park on the front lawn. The table outside was peeling, refrigerator filthy, outdoor stove burners were rusted. We followed the directions on where to enter the house in the back but found part of the house was locked. We had to re-enter though the front (an alternate entrance door) to access the other rooms and unlock the connecting door. When we walked thru the home, we noticed the oven door was nasty, shower curtain was missing hooks along with a black spot on it. There were a few spots on the walls and the dining room smelled of cigars smoke. After contacting the property manager and face timing her pointing out the issues, suddenly the responding stopped. We ask for a partial refund, but she stated they could not do so. We informed her we wouldn’t be staying at the property due to all the issues. Our family had to find last minute Hotel rooms which was an additional unexpected expense for our elderly family members. This home should NOT be listed, and the pictures of this property need to be removed until some major changes are made!!
Stephanie H.
Stayed 4 nights in Sep 2024
