2/10 Terrible
Yelena T.
29 April 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Trip to Phoenix
I received check in instructions the morning of my stay, I was traveling with perishable goods and medication that required refrigeration. I emailed the owner asking if I would be able to check in early (3pm vs 4pm) no response, when I arrived at the address I was provided it was an apartment complex and the instructions I received did not contain a unit number. I tried to contact the owner, no answer, I called VRBO to see if I could get additional information they did not have the unit number either. After 1,5 hour of trying to get in touch with the owner to get the unit number I was advised to try and find a hotel and that I would receive a refund. Luckily I was able to book something last minute and shortly after I checked in (3 hours post check in time) I received a response from the owner, a little too late. The next day I followed up with VRBO to check on the refund and was told I would not be getting one because the owner claimed that I stayed at the property. I wish I could have stayed at the property but not getting the full address made that impossible. I am still in the process of trying to get a refund from VBRO.
Yelena T.
Stayed 1 night in Apr 2024
