Oceanfront 4BR Cancun Penthouse | Floor-to-Ceiling Glass Exterior Walls

Hi Mathew, Thank you for your 10 out of 10 review and for choosing Tim's Ocean Condos for your Cancun vacation. We appreciate you taking the time to share your rating. It means a great deal to us and to future guests considering a stay with us. We hope you enjoyed the beautiful beach, ocean views, and everything Cancun has to offer during your visit. Thank you again for staying with us. We hope to welcome you back to Tim's Ocean Condos on your next trip to Cancun. Warm regards, Megan & Tim Miller Tim's Ocean Condos

Hi Benjamin, Thank you for your 10 out of 10 review and for choosing Tim's Ocean Condos for your Cancun vacation. We appreciate you taking the time to share your rating. It means a great deal to us and to future guests considering a stay with us. We hope you enjoyed the beautiful beach, ocean views, and everything Cancun has to offer during your visit. Thank you again for staying with us. We hope to welcome you back to Tim's Ocean Condos on your next trip to Cancun. Warm regards, Megan & Tim Miller Tim's Ocean Condos

Hi Christy, Thank you for taking the time to share your experience. It's wonderful to hear that your stay exceeded your expectations and that you felt safe and well cared for throughout your vacation. Abdiel works hard to make sure guests have everything they need, and we will be sure to share your kind words with him. Thank you as well for recognizing Rodriguez and Enrique. They do a fantastic job creating a fun atmosphere for guests, and we're glad they helped make your vacation even more memorable. We truly appreciate your 10/10 recommendation and hope to welcome you back to Tim's Ocean Condos for another Cancun getaway in the future. Warm regards, Megan & Tim Miller Tim's Ocean Condos

I'm glad you had a great time and enjoyed #2701 Corey. Thank you for sharing. Tim Miller

Thank you for reaching out Flor. Thank you for acknowledging our helpfulness. It was great to be of service to you and your family. Blessings to you and yours. Tim, Megan and Abdiel.

I'm so glad you enjoyed your stay! Thank you for reaching out to share!

Thank you for sharing Joe. I appreciate the kind words. Blessings to you and yours. Tim Miller

Thanks for reaching out to give your feedback Paul. It was a such pleasure to be of service to you and your family! Megan and I along with Abdiel, really look forward to you all coming back again when you can. Best regards, Tim Miller

Thanks very much for taking the time to write a review Gus. It was a pleasure to be of service to you and your family. We especially appreciate the acknowledgement of our level of service and responsiveness. Best regards all, Tim

Hi Ramya, Thank you for your feedback and for staying with us. We are sorry to hear that you experienced issues with the yellow water in one of the bathroom sinks and that two of the jacuzzi tubs were not performing as expected during your stay. The yellow water was traced to a maintenance issue affecting that particular fixture and was corrected after your departure. We also inspected the jacuzzi tubs and addressed the operational concerns that were reported. We appreciate you bringing these items to our attention, as guest feedback helps us identify and resolve issues quickly. Our goal is always to provide a comfortable and enjoyable experience for every guest. Thank you again for your stay, and we wish you all the best in your future travels. Warm regards, Megan & Tim Miller Tim's Ocean Condos

Hi Danielle! I'm catching up on review responses here. It was a pleasure to be of service to you and your beautiful family. Thanks for taking the time to share, much appreciated! Tim

It was great to be of service to your family Stephanie. Yes, 2024 was an especially difficult year for hurricanes. Hopefully we will get a break for a few years now. Blessings all, Tim

Thank you for reaching out to write a review Bill. My team and I enjoyed taking care of you and your family. I'm glad to hear you enjoyed the in home cooking. Blessings all, Tim and team

Hi Brett, Thank you for reaching out to give your feedback. It was a pleasure to be of service to you and your family. I was there when Brett and his family were there. Our HOA had just finished some outdoor maintenance to the building. We figured out that this work done by the HOA turned out to be the trouble. I went there to see Brett when our team was emailed about the leak, and later also about the hot water. We have a glass ceiling to the South in the master. The HOA contractor did a terrible job around our ceiling window. In one spot, there was no caulk at all. I confirm that this was resolved completely. Once in a while, everything seems to happen to one guest. We had one of our two hot water heaters go out, and on top of that we had a bursted pipe under one of the hot tubs. For the hot water situation, we had a plumber in the next day and he was able to get the hot water working by turning the temperature higher. This was a temporary fix, since all electric hot water heaters are not in stock in Cancun and need to be ordered. Turning up the temperature gave us hot water of 104 degrees, which is nice and warm, like a hot tub, but not super-hot. I remember Brett explained that his son wanted a very hot shower. So this was frustrating for his son. I confirm that the hot tub pipe breach was also fixed. This involved having to completely remove the hot tub. I am always updating our units. Recent examples for #2701 include new Trane AC units, new glass to the East main level, new hot water heaters, new full size washer and dryer, and new outdoor furnishings. Best regards all, Tim Miller Tim Miller

Thank you very much for reaching out to share your experience with others. It was a pleasure to be of service to you and your family.

Thank you for the kind words Adriana. I'm delighted to hear that you and your family enjoyed your stay with us. Blessings to you and yours, Tim Miller

Thank you kindly Skyler, for sharing your experience with us. It was a pleasure to be of service to you and your family, wonderful people. #2701 is the only unit where we do not rely on the resort to supply hot water to the unit. We have two 40 gallon hot water heaters. So I'm not sure where things went wrong, I apologize for that. I know one of the showers has the hot on the right side, which throws people off. Since then we have put a small blue dot to mark hot and cold for all the showers. For the tubs, I recommend using the hot only side until it gets a bit full, I will add that info to the information packet. Thanks very much Skyler. Blessings to you and yours, Tim Miller

Thank you for reaching out to share a bit with others Patricia, we really appreciate that. Best, Tim Miller

Thank you for sharing Nadia. Much appreciated. Tim

Thanks for sharing Marc. I love the reviews like yours where you share some specific details, I think that really helps out people that are considering different options. It was a pleasure being of service to you Marc. Best regards, Tim Miller

Thanks for the feedback Eric. I do appreciate it. I was recently elected to the vigilance committee for our condo association. I will be pushing an idea to allow our guests to have drinks there. They will never allow one at a time because they have no cash registers being they are an all inclusive resort. However my idea is to allow guest to purchase either a beer bracelet or drink bracelet (for mixed drinks). The idea is each of these bracelets would allow for 5 drinks, each time you get a beer or a drink they would punch a hole in the bracelet until there are 5 holes. I can't promise anything but this is what I will be trying to get pushed through at our next meeting which is tentatively scheduled for Oct 2019. Thanks again for sharing Eric! Tim Miller

Thanks so much for sharing Daniel, really appreciate that. It was a pleasure to have you and your family with us, you are wonderful people. We look forward to serving you again sometime soon. Blessings, Tim Miller