We stayed at same complex last year in unit C & booked this year with unit F. We knew there was an elevator, so being on 3rd floor with my elderly parents who are 81 years old didn’t seem to be a big a deal… until we got there & a big sign on elevator stating it doesn’t work due to hurricane Ian that was over a month ago. The rental management company never let us know that so here we are trying to carry up luggage & groceries to 3rd floor & hoping my 81 year old parents don’t fall. According to the management company, they were not aware but I find that hard to believe. All week, anytime we wanted to go to the beach or out exploring you have to go up & down 3 flights of steps, no big deal for those who are able bodied. Also, when we stayed last year & even in the pictures, there were beach lounge chairs provided but this year they weren’t there, locked up in the garage area. Very disappointing because unit F doesn’t provide any beach chairs for its guests. When we got there, we realized we didn’t have a single wash cloth or kitchen dish cloth. I called the next morning at 10 am to get them & to also rent beach chairs & umbrellas through their concierge department. After waiting all day, it was discovered that the beach rental place dropped off the items to our garage spot, not to our unit so we were basically waiting around all day for nothing. Not sure who dropped the ball on that one. Wash cloths finally got delivered after calling couple times & telling them I was going to run to Walmart & just have them reimburse me, they finally arrived at 4 pm!
The pros were it’s a beautifully decorated unit, great location to beach, shops & restaurants. Island trolley stops right out front for free transportation. Beach towels were surprisingly provided which would’ve been nice to know so we wouldn’t have had to pack them.
Cons, elevator was not operational, no beach chairs, quite a few lightbulbs burned out & 1/2 bath sink stopper doesn’t work, you have to take it completely out! Also the 2 guest bedrooms have room darkening blinds that are raised up & hidden by the wood decorative blinds, those are definitely needed since the hallway lights shine in all night long!
Unfortunately most of our frustrations were with the management company & it’s lack of communication, not with the unit itself but it reflects badly in the review. Before renting make sure elevator is working & that BBC has its provided beach chairs out & ready for use.