4/10 Poor
Brent Y.
30 December 2023
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Bad Christmas
We booked this house for Christmas with our family. I had to reach out to the host when she failed to send the code to get in the house.
Host failed to tell the old lockbox was tricky to open until we called her. We still couldn’t open and when we called she wasn’t very helpful and sent her mom over to open it. The mother agreed that a upgrade to the lockbox was needed.
The house wasn’t as clean as we normally experience with VRBO's. There were crumbs under the dining table, mildew in the showers and stains on the couch. Paying a cleaning fee you expect the house to be clean. They asked that the beds be stripped before leaving.
We had to go buy toilet paper as there was not extra rolls in the house and we ran out.
This property only sleeps 6 to 7 people if the seventh person sleeps on the couch.
It is obvious that this is the host first time hosting a VRBO. She needs to make numerous upgrades to this property and work on her customer service / communication skills.
Although the location was convenient for our needs, we will not book with this host again. It was overall a bad Christmas experience.
Brent Y.
Stayed 2 nights in Dec 2023
