This property was a disappointment and did not match the “upscale retreat” described in the listing. Upon arrival, the home had a strong stale/old-house and cigarette odor. Kitchen surfaces, walls, counters, mirrors, and furnishings were visibly dirty. All six fabric dining chairs were stained, and the couch was stained, worn out, and so sunken that guests struggled to get up. Cleaning supplies were left out, and we later found food debris beside a bed.The advertised bedroom configuration was unclear and did not appear as listed. We only learned after receiving checkout instructions that trundle beds were hidden under existing beds; using them required moving furniture and made access awkward.Most concerning was the insect/spider infestation. We found spiders, beetles, millipedes, and other insects throughout multiple rooms. One guest with a 3-month-old baby found four spiders in their room within minutes and left before the first night, paying for a hotel for the remainder of the stay. We documented more than 20 photos and notified the host, requesting a refund so we could relocate. The host refused and offered cleaning and pest control instead. The cleaner never arrived. A person came the next afternoon, sprayed around the exterior, and sporadically inside. Bug activity continued.Outdoor areas were poorly maintained, with broken patio furniture, weeds, dirt, and debris. We would not stay here again and are asking VRBO to review this stay and our documentation.