I’m glad you thought I was an awesome host. Though the region looks poor or “a little sketchy” by US standards, it is normal by overall PR standards, and is much safer than the US by most measures of crime. For your awareness, I’ve shared details and statistics about that below. I’m sorry the water slide pool was temporarily closed during your visit. It re-opened just after you left with some improvements including new paint. The reason why the main buildings of the resort were in need of updating (mostly painting and roof tiles) is that after a hurricane about six years ago, the insurance company didn’t reimburse our resort for most of the damage. So the resort had to spend a lot of its money to fix the damage, then for a few years only had enough remaining for doing maintenance and repairs, and not upgrades.
This year the resort was awarded $4 million in a settlement, so it’s hired a contractor to paint all of the buildings and redo all the roofs. In the 7 weeks since you were there, they’ve already added 4 new pickle ball courts, renovated the tennis court, greatly improved the mini golf course, done several other upgrades and started re-painting and re-roofing the buildings. There are 200 condos so it’ll take some time to do all of them.
Related to your note about the area being a little sketchy, for your information here are details about safety and crime in the area. As the FBI statistics below describe, crime in the US is far higher than in PR. And within PR, Loiza (the region my condo is located) is fortunately not in the top 10 regions of PR with the highest crime rates. The bulk of people in Loiza are very religious, hard-working and kind. Like in all places in the world, there are bad apples. So of course you should use common sense and, for example, not walk down dark unknown side streets at night. But there shouldn’t be any reason to walk down a dark street at night. It’s a rural region, so rental guests drive everywhere they want to go, then park next to the restaurant or attraction.
Here is the crime rate data from the FBI. PR had 200.8 violent crimes per 100,000 people. The US rate is 90% higher at 380.6 per. The property crime rate in PR is 777.8 per 100,000. The US is a stunning 183% higher at 2,199.5 per. It’s not limited to cities in the US. 5 of the 10 US states with the highest percentages of rural people, and with no big or medium cities are Arkansas, Montana, Alabama, West Virginia and South Dakota. Their violent crime rates per 100,000 are higher than in PR respectively by 171%, 86%, 159%, 44% and 101%. Also, the most popular tourist destinations in the US have far higher rates than PR including Alaska (259% higher), Florida (103%), Arizona (110%), California (99%) and Nevada (203%). Super popular tourist places like LA, NY, Chicago, DC and Miami are much higher than their state averages, and 300% to 500% higher than PR.
Also the police headquarters for the municipality of Loiza is 5 minutes from the resort, plus the state police headquarters for this region of PR is also 5 minutes away. Having 2 police headquarters helps deter crime. In my condo guide that I sent you, I give the phones for both. Plus PR uses the same 911 system that the rest of the US uses. Although a lot of the neighborhoods in PR look a little sketchy (as you wrote in your review), fortunately crime is much lower in PR.
To be on the safe side, the resort normally has 3 guards on duty between 6am and 10pm with 1 or 2 in the front gate booth to handle the cars entering; and 1 or 2 roaming the grounds on bikes or scooters or on foot. Usually 2 to 3 are on duty from 10pm to 6am when there are less cars entering the front gate. I hope these details I've shared help you feel more comfortable during future visits.