The owner/property mgmt company did not leave a pool fob for us and with two kids or was too much hassle to drive all the way over to the pool near the main entrance. The listing listed the pool and an amenity, and we were unable to use it. Overall the property was dated and on the lower end of furnishings compared to other units in the same complex. The outdoor furniture on the lower level was extremely dirty - it looked like it hadn't been used for years. Unlike other units we've rented in Heron Marsh, there wasn't any lounge furniture on the main deck. Who wants to lay on a chaise lounge and look at cobwebs and bugs under a deck?While the front desk resolved the problem, we did not have any toilet paper, paper towels, dish soap, or bath mats. The beach closet on the lower level was locked so we had to leave all of our stuff sitting out.The outside of the unit was crawling with spiders and other insects - there were nests everywhere. It was obvious there hasn't been any external caretaking of the unit. The outside shower had no water pressure and was essentially useless. Prior to our arrival, I tried to contact Brittain Resorts because we hadn't received any check-in instructions. The woman I spoke to was very rude and said all the information had been sent to me. Eventually I realized the information had been sent over 6 months when I made the original booking. I expected a reminder leading up to our arrival and we did not receive any checkout information either.