Fresh Water Canal View, Heated Pool, Free Bikes & Over $125 of Free Daily Activities!
Come back to Southwest Florida - the area beaches are open for your enjoyment!
Located on intersecting fresh water canals, this beautiful 3 bedroom 2 bath one story home is just what you are looking for. Relax by the heated pool, or sit on the lanai and watch the turtles and fish jump, and beautiful water fowl in the canal. In the evenings you will be dazzled by the setting sun as this lanai faces the western sky. This is a neighborhood that is peaceful and quiet, you won't want to go home. In this Cape Coral pool home, you will enjoy:
*Open concept living space featuring soaring vaulted ceilings, over sized great room with fully pocketed sliding glass doors that open to the lanai, pool, and canal at the back of the home; large flat screen TV with Roku TV and Free Wi-Fi
*Formal dining area with graceful columns, seating for 4
*Spacious master bedroom with queen size bed, Roku TV, dressers, closet and sliding glass doors to lanai
*Ensuite master bath has dual sinks and walk in shower
*First guest bedroom has a queen size bed, dresser, walk in closet, and Roku TV
*Second guest bedroom has twin beds, dresser, walk in closet and Roku TV
*Both guest bedrooms are located on the opposite side of the house to the master suite, offering privacy for all guests
*Guest bathroom has a full size bathtub/shower combination and has an exterior door that open to the lanai and pool
*Fully equipped open kitchen with full size appliances, and complete with small appliances, dishes, glassware and silverware
*Breakfast bar seats 2, and dining nook with table for 4, both adjoining the kitchen
*Laundry room off the kitchen with washer, dryer and pantry
*A garage with electric door openers
*Self service gas grill-propane replacement is self service.
*Large outdoor living space features a heated pool, large open patio area for sun, outdoor dining table for six under cover, chairs and lounges for tanning poolside, floats and pool noodles, seawall running the length of the property, along the wide freshwater canal
Cape Coral is an ideal location for Southwest Florida vacationers. It's just minutes away by car from the stunning Gulf beaches of Sanibel, Captiva, or Fort Myers Beach. A fisherman's paradise can be found in nearby Matlacha, Pine Island, or Bokeelia. Take the time to discover the newly revitalized River District in downtown Fort Myers. A slightly further drive south will have you in Bonita Springs or Naples, where world-class dining, shopping, and lifestyles await you. Seasonally you can enjoy the Spring Training facilities of the Red Sox or the Twins within minutes of the Cape, and of course year round golf, nature, and cultural activities as well.
This property is 22 miles to RSW International Airport; 18 miles to Fort Myers Beach
No smoking, including e-cigarettes, cigars, or pipes is allowed anywhere on the property; this includes the home, garage, driveway, or lanai.
Local weather, sun, rain and daytime & night time temperatures will affect the actual pool temperatures and a static temperature is not guaranteed.
No pets allowed.
Owner has pool cameras for insurance and security purposes. Also cameras along each side of the home.
Minimum age to rent is 25. Please be prepared to show a government issued picture ID, matching the name the property is booked in, to a representative of the management company or property owner within 24 hours of check-in.
Please be aware, the City of Cape Coral has strict noise ordinance that they enforce without hesitation; any type of noise between the hours of 10pm – 8am is strictly prohibited.
Included with your booking you will receive an exclusive Free Fun Activity Package!**
We help make the most of your vacation by providing Free Admission to some of the area's top attractions each and every day!
One guest in your party will receive one complimentary admission per activity, per day. You can go to every activity, every day, and one person will be free. Additional guests will pay full price. Admissions are noncumulative and nontransferable. Unused admissions expire daily. These activities are yours to use if you chose to do so at no additional cost or obligation.
**Does not apply to monthly reservations; some activities may be seasonal
Add dates for prices
Have a question?
AI iconBetaBeta
Get instant answers with AI powered search of property information and reviews.
House Rules
Check in after 4:00 PM
Minimum age to rent: 25
Check out before 10:00 AM
default
Children
Children allowed: ages 0–17
default
Events
No events allowed
default
Pets
No pets allowed
default
Smoking
Smoking is not permitted
Important information
You need to know
Property # 3687852
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
About the area
Cape Coral
Located in Hancock, a neighbourhood in Cape Coral, this holiday home is near a water park and on the waterfront. The area's natural beauty can be seen at Estero Boulevard Beach and Four Mile Cove Ecological Preserve, while Edison and Ford Winter Estates and Barbara B Mann Hall are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at City of Palms Park or Terry Park Ball Field. Discover the area's water adventures with kayaking, parasailing and sailing nearby, or enjoy the great outdoors with ecotours.
Four Mile Cove Ecological Preserve - 5 min drive - 4.3 km
Sun Splash Water Park - 11 min drive - 6.1 km
Cape Coral Yacht Club Beach - 21 min drive - 12.3 km
Sanibel Island Southern Beach - 45 min drive - 41.3 km
Getting around
Fort Myers, FL (RSW-Southwest Florida Intl.) - 28 min drive
Restaurants
Circle K - 12 min walk
McDonald's - 3 min drive
Wawa - 3 min drive
RaceTrac - 3 min drive
Dutch Brothers - 3 min drive
Frequently asked questions
Does Fresh Water Canal View, Heated Pool, Free Bikes & Over $125 of Free Daily Activities! have a pool?
Yes, this property has a pool. Pool types include heated pools.
How much does it cost to stay at Fresh Water Canal View, Heated Pool, Free Bikes & Over $125 of Free Daily Activities!?
As of 26 May 2026, prices found for a 1-night stay for 2 adults at Fresh Water Canal View, Heated Pool, Free Bikes & Over $125 of Free Daily Activities! on 29 May 2026 start from NZ$561, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Fresh Water Canal View, Heated Pool, Free Bikes & Over $125 of Free Daily Activities! pet-friendly?
No, pets are not allowed at this property.
How much is parking at Fresh Water Canal View, Heated Pool, Free Bikes & Over $125 of Free Daily Activities!?
On-site parking is available at the property.
What time is check-in at Fresh Water Canal View, Heated Pool, Free Bikes & Over $125 of Free Daily Activities!?
Check-in begins at 4:00 PM.
What time is check-out at Fresh Water Canal View, Heated Pool, Free Bikes & Over $125 of Free Daily Activities!?
Checkout is at 10:00 AM.
Where is Fresh Water Canal View, Heated Pool, Free Bikes & Over $125 of Free Daily Activities! located?
Located in Hancock, this holiday home is within 2 miles (3 km) of Coralwood Shopping Center, Lee Island and Coralwood Mall. Hunters Run Executive Golf Course and Four Mile Cove Ecological Preserve are also within 3 miles (5 km).
Reviews
9.0
Wonderful
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
We loved the location of this home. In a quiet neighborhood and on a Canal. Easy access to restaurants and Publix.This home was very clean. The pool was perfect and well maintained. The home needs decluttered and furniture needs updated.
This home could be 5 stars with a little updating and decluttering. This is a very cherished home by the owners. We will re-book for 2027.
Nancy P.
Response from VrboOwner on 16 March 2026
Hi Nancy - thank you for taking time to share your experience. We're happy to hear you enjoyed the attention to cleanliness and peaceful location of the home. The owner has worked hard to care for the home and provide a welcoming space for guests. We appreciate your feedback and look forward to welcoming you back again next year!
Loved the back deck and pool. Weather was so good spent very little time inside
Wayne L.
Stayed 5 nights in Mar 2025
Response from VrboOwner on 7 April 2025
We're so glad to hear you enjoyed the back deck and pool—sounds like you made the most of that beautiful weather! That outdoor space is definitely a favorite for soaking up the sun and relaxing. Thanks for staying with us, and we’d love to have you back anytime!
Great home in great location. Beautiful views from lanai in the evenings. Location is very convenient to many areas and things to do. Would recommend to anyone!
Wanda M.
Stayed 4 nights in Aug 2019
Response from VrboOwner on 18 September 2023
Hi Wanda - thanks so much for your kind review! We're happy to hear you enjoyed your vacation at this lovely home and found it to be just what you needed for a relaxing, comfortable getaway. We agree the views are stunning! We appreciate you taking the time to leave your feedback and hope you will visit again!
We were looking to get away from the cold NY winter, when we found this lovely home located on a canal. The high ceilings, cleanliness and lay out make this a terrific place to rent. The pool area is a nice place to relax and soak up the sunshine. The neighborhood is quiet and safe.
Michele M.
Stayed 5 nights in Feb 2025
Response from VrboOwner on 19 February 2025
Thank you for the opportunity to host you and your family Michele! We are so glad you were able to get away from the cold and enjoy some time in warm and sunny Florida. We appreciate the kind words about the home itself and the neighborhood as well. We would love to host you in the future when you're ready to escape the cold again!
From a partner site
8/10 Good
Scott L.
10 July 2023
Good for our visit
House is nice on the canal with a pool. It was close by a friends house so worked well for us. Floor was dirty but we were still happy to stay there.
Scott L.
Stayed 4 nights in Jul 2023
Response from VrboOwner on 18 September 2023
Hi Lisa - thanks for taking time to share your feedback. We wish we’d have heard from you during your stay if you felt like the floors needed to be touched up. We’re glad you had a great time at the home & welcome you again.
We had a great week at this property. The pool was perfect and the view of the canal really made the experience. Plenty of room in the house for 6 people. Would definitely go back again.
Scott E.
Stayed 7 nights in Feb 2021
Response from VrboOwner on 18 September 2023
Hello Scott - thanks for taking the time to leave your review. We're glad you all enjoyed the home and found it to be more than accommodating for your vacation. The owner's have provided a great space, well-equipped and stocked for an easy vacation. We work really hard for all of our guests & welcome you again!
Nice place everything clean y we enjoyed the stay we recommended 100 %
Aleday A.
Stayed 4 nights in Jul 2021
Response from VrboOwner on 18 September 2023
Hi Aleday - thanks so much for your 5 star review. We work really hard to make every vacation as comfortable & memorable as possible. We appreciate your recommendation & hope you return!
Great property! We stayed here with a mix of family and friends. The pool and lanai area were great after a long day of watching ball games. The house layout was perfect for us. We started and ended each day on the lanai enjoying the beautiful weather. We will be back!
Brandon E.
Stayed 7 nights in Mar 2023
Response from VrboOwner on 18 September 2023
Thanks so much for the 5 star rating. We're so happy you all had a wonderful stay & enjoyed the home. We look forward to your return!
Nice location, listing had outdated information as to the pool and the care of it. There could be a little more care in cleaning, dusting and the kitchen items (pans) are in pretty rough shape. (Tephlan wearing off) We did however enjoy our stay and the location was perfect. We’ll be back and will keep tabs on if this location is available when looking!
Wendy G.
Stayed 14 nights in Feb 2025
Response from VrboOwner on 29 March 2025
Thank you for your feedback! We're glad to hear that you enjoyed the location and your overall stay. We do want to address the concerns regarding the kitchen supplies. You had mentioned in a previous message to us during your stay that there were plenty of kitchen supplies available, but we were surprised to hear about the issue with the pans. We would have been happy to replace or address any kitchen items you were unhappy with had we been made aware during your stay. We strive to ensure everything is in great condition and appreciate your input. We look forward to having you back and will ensure everything is up to your expectations next time!
Verified
10/10 Excellent
Anne F.
20 May 2019
Cape Coral Fresh Water Canal Home
We enjoyed our stay in Cape Coral. The home/neighborhood was lovely. It was very peaceful living on the canal. We were close to multiple beaches, restaurants and shops. The boathouse was one of our favorite restaurants. We would highly recommend staying in 2318 SE 6th Avenue.
Anne F.
Stayed 7 nights in Apr 2019
Response from VrboOwner on 18 September 2023
Thank you for your review, we appreciate it! We are happy to hear you enjoyed the home, peaceful canal and great location. It was a pleasure hosting you!
Overall the stay was wonderful. The oven and the pool pump had to be fixed during our stay and the response was quick. The cleaning company even shipped some shirts I forgot.
Kathleen H.
Stayed 6 nights in Mar 2023
Response from VrboOwner on 18 September 2023
Hi Kathleen - thanks so much for the kind feedback. We appreciate your understanding as we worked to fix the maintenance items that popped up during your stay. We appreciate the 5 star rating & welcome you again!
Having spent over 10 years in the area from time to time, the location of the property was great for us. Property is still dealing with renovations from the hurricane. A fence was put around the pool while we were there. The picture of the screened cage is pre-hurricane.
Would consider staying there again.
John H.
Stayed 28 nights in Feb 2024
Response from VrboOwner on 15 March 2024
Thank you John for your stay and the opportunity to host you. We appreciate your feedback and hope to host you again in the future. We had to wait for the owner to have the new pool fence installed to retake the photos. The photoshoot was done today and the new photos will be uploaded to the listing site as soon as possible within the coming days. We've had a notice about the pool cage damage after the hurricane since October of 2022 until the pool fence was installed last month. The notice now mentions the pool fence has been installed and new photos are forthcoming. Thank you again!
We didn’t spend much time at the house, but we enjoyed the location, easy to get to. The lanai was nice to relax on after being gone all day. The pool area is not screened in as the pictures show. We had a few small issues, but the management company was quick to respond and resolve.
Samantha C.
Stayed 5 nights in Mar 2024
Response from VrboOwner on 23 March 2024
We appreciate the opportunity to host you and your family Samantha. We always strive to ensure the needs of our guests are heard, and are glad you felt as though your concerns were addressed in a timely manner! Unfortunately the pool cage was destroyed by the hurricane. A note regarding this could be found in the description of the property. There is now a beautiful white fence surrounding the pool and the pictures have been updated! We wish you the best in your future travels and hope you will consider staying with us again.
Super cute house. Pictures do not do justice, looked better in person. Everything was great. We were really close to family that lives in FL. I wish the pool was heated instead of solar heat. Was always on the chillier side. Not much closet space as the owners had them taken up with their personal belongings. Overall, the house was good with everything we needed.
Dawn N.
Stayed 7 nights in Mar 2024
Response from VrboOwner on 18 April 2024
Thank you for the opportunity to host you and your family Dawn. We're glad you enjoyed the house and had the opportunity to be close to family! With solar heated pools, it does take a bit longer to warm up once the sun comes up. However, if it's a nice day out, the pool can typically get pretty warm. We wish you the best in your future travels!
Quite Neighborhood, well maintained home, roomy and accommodating, nice size pool. Beautiful water views over a large canal. Enjoyed sitting out back for early morning coffee or evening drinks. Picturesque! Our only issue is the 2 guest bedrooms did not have real TV's but having what I would equate to 17 inch computer monitors. Property Manager may also want to consider allowing guest access to a grill on the back patio area.
Napoleon S.
Stayed 4 nights in Apr 2023
Response from VrboOwner on 18 September 2023
Thank you Napoleon for the 5 stars and your feedback. It was a pleasure hosting you and we hope to host you again in the future.
Please be advised it is the property owners requirement that the grill not be placed on her lanai patio.
Whikle we recommend larger TV' screens in bedrooms, the property owner hasn't opted to put larger screens in the bedrooms.
However, we appreciate the owner at least providing bedroom TV's as some owner don't.
Thank you again and we again appreciate your feedback and the opportunity to host you.
From a partner site
10/10 Excellent
Jose
26 January 2023
Great Time!!!
The rental experience was easy and pleasant, Itrip Vacations staff was very responsive, respectful, and helpful. That experience set up the rest of the trip! We arrived at the house and were blown away with the cleanliness, view, amenities! The attention to detail was visible! Plenty of towels and sheets available and all clean and in great condition. The instructions were clear and easy to follow in regards to check in and checkout as well as garbage and other logistics of renting a home. I will definitely visit again! My family had a blast!
Jose
Response from VrboOwner on 18 September 2023
Hi Jose - thank you for taking time to share your experience. We're so happy you enjoyed the home and found it inviting + well-stocked for your stay. We appreciate the kind words of our team and welcome you again!
Archival
10/10 Excellent
Dan D.
4 July 2017
A great time at a great home in Cape Coral, Florida
We enjoyed our monthlong stay at the Canal Beauty home in Cape Coral for the month of June. The accommodations were great and the response to issues was nearly immediate...thanks to all. The only real recommendation that I feel needs to be made is that a grill of some type would be appreciated by most all renters.
The rental unit was wonderful and we hope to be back next year if we are wanted.
Dan and Linda Dailey
Dan D.
Stayed 28 nights in Jun 2017
Response from VrboOwner on 18 September 2023
Sorry Dan but there is a new grill in the garage that is for the renters. The garage is also for the renters also. But I am happy you had a good time. Looking forward to seeing you next year.
From a partner site
8/10 Good
Wolfgang
14 March 2024
Nearly perfect!
We (party of 3) were very pleased with our week long stay at your facility. The home with 3 bedrooms and 2 baths was perfect for 3 guys, though we spent most of our time at the lanai facing the sunset with the pool (the water was a little chilly, guess the solar heating was not working). The propane grill was not cleaned well, so we didn't want to use it. But overall it was a nearly perfect experience and we can recommend this place.
Cheers from Austria,
Wolfgang
Wolfgang
Response from VrboOwner on 14 March 2024
Hello Wolfgang - thank you for taking time to leave your review. We’re so glad you enjoyed the home & had a nice experience. We’re sorry to hear you didn’t find the grill to your liking and hope you reached out to our team during your stay for the opportunity to have housekeeping notified so they could rectify it. Regarding the solar pool heat, the system is working as it should. Outdoor water temps are still affected by the air temps. Additionally, solar heat uses the sun to warm the water as it passes through the system. If there were cooler days with little to no sun exposure during your stay, that would’ve affected the temps.
Thanks again for your feedback. We hope you return again!
The condo is in a lovely location. Lots of restaurants, grocery stores etc. The canal behind the property is wide, clean and provides a beautiful view. We did not utilize the pool but it felt warm when I put my hand in it! The house is very spacious and although the furnishings are a little outdated, they are comfortable.The main bedroom mattress was too hard for my taste, even with the egg crate topper on it. Kitchen was well stocked. There are many small notes placed on the walls with instructions on which switch operates which fan, light etc as well as some "do's and don'ts" If it were my house, I'd probably do the same. Given the fact that this house is on a canal and in Florida, this may not be surprising but there were many ant traps located around the house and we did see quite a few ants in the kitchen. Despite the few irritants listed, we would stay here again.
Kathy W.
Stayed 3 nights in Dec 2024
Response from VrboOwner on 11 January 2025
Thank you so much for your kind words and for taking the time to share your experience with us Kathy! We’re so glad to hear that you enjoyed the lovely location, beautiful canal views, and the spaciousness of the condo.
We understand that the mattress was not to your personal preference, and we appreciate you mentioning it. Mattress firmness is definitely a matter of personal taste, and while we provide an egg crate topper to enhance comfort, we know it doesn’t always work for everyone. We do our best to provide something that will be comfortable for most.
Given that the property is located in Florida and near a canal, ants can sometimes be an issue, especially during warmer months. We use ant traps as a preventive measure, but we’ll ensure that our pest control protocols remain effective.
We’re so happy to hear that despite these few challenges, you would stay with us again. We would love to welcome you back and provide an even better experience next time!
This place is disgusting from the moment you pull up to the front door. There are dead trees all of the landscape is unkept. Once you enter the garage is the most smelliest welcoming you could ever ask for. The furniture is over 50 years old . The beds are hard as a rock they are also over 50 years old. The house does not have cable TV - The stove and oven does not work . All of the bicycles have flat tires and the air pump does not work. All of the blinds are broken. This place is disgusting and a huge waste of time. A property manager called me back but accomplish nothing .
Michael E.
Stayed 3 nights in May 2022
Response from VrboOwner on 18 September 2023
Michael - we're disappointed & surprised to receive this review considering that you reached out to our team at the beginning of your stay for guidance on operating the tv's but never mentioned any of these things. After you departed, you sent a list similar to this, but if the property was truly unbearable it's likely you would've brought these up initially. We wish you the best in your future travels elsewhere!
From a partner site
2/10 Terrible
Diana B.
1 March 2021
Not all it seems to be!
We stayed here for Jan/Feb. 2021. We have rented for 15 years in SW Florida and this was the most cluttered rental I have ever stayed in. Closets packed full of owners belongings, every closet. Bathroom vanity drawers/cabinets packed full also. Had some issues with electrical the first several days we were there. The sofa smelled like wet dog. Kitchen cupboards were a mess, no organization at all, I spent the first morning organizing cupboards. Beds in all rooms very uncomfortable and no extra linens. Very few towels. Garage packed full, bicycles flat tires. If owner is going to rent this house for this price then there needs to be some cleaning out and organization done here. Not someplace I would return to. I was very disappointed in this rental!
The Staff from itrip was very helpful in tending to repairs we needed and assisting in electrical and television problems. They are the best I can say about this review.
Diana B.
Stayed 56 nights in Jan 2021
Response from VrboOwner on 18 September 2023
Diana, thank you for taking the time to leave a review of your stay. We spoke at the beginning of your extended stay and knew you were disappointed in the amount of personal belongings the owner keeps stored in the home. We did offer to send a housekeeper in to box up and temporarily remove some items to give you more closet space.
Each bed is made with fresh linens prior to a guest’s arrival and there are ample extra blankets provided. The home has a washer and dryer in it for complimentary use to launder your linens and any other personal items you wish to wash as you desire. The home is provided with 1.5 towels for each guest the unit sleeps, which means there are 9-10 wash cloths, bath and hand towels for guests during their stay, in addition to beach and pool towels – and again the laundry is available for your use to wash them as often as you wish. A bicycle pump is provided for the complimentary bikes which are stored in the garage along with the complimentary grill and an assortment of beach and pool gear, which does take up space, but must be stored somewhere if they are to made available for guest use.
A quick scan of the other reviews of this property shows that your rating of only 1 star was not in keeping with the opinion of other guests who have stayed in this home and rated it an average of 4.7 out of 5. We are grateful that your found our management team helpful with your needs during your stay. Thank you, again.
This property is a comfortable house and a very nice pool. We enjoyed the quiet neighborhood. The evening sunsets were lovely while sitting on the lanai.
The pool solar heating system was being repaired during our stay, but we were made aware of the repairs that were needed and the workers didn't disturb any of our stay at the house. We had one issue with a shower door handle that needed to be repaired and after a brief communications with the property manager, that handle was promptly repaired.
We noticed tiny ants around the clothes dryer and by the kitchen sink and near both sinks in the main bedroom ensuite. I did send a text to the property manager about the ants but didn't receive a response. I bought some ant 'bait' at the grocery store and placed those by the areas ants were seen.
The 6 of us found the amount of home owners' possessions stored at the house in closets, cabinets and pantry, plus knick knacks on horizontal surfaces in bedrooms and bathrooms, to be a hinderance in finding space for placing our own vacation belongings.
When other guests are arriving by car from their home, bringing a few bath towels would be a convenience when there will be 5 or 6 total guests. The bath and hand towels provided at the house are adequate, just not plentiful.
When I received the instructions for accessing the house, at our arrival, the front door electronic lock code was given to me. I asked the property manager if the door code is changed for each guest when first checking in. I was told the front door code is set by the home owner.
Dawn B.
Stayed 21 nights in Feb 2022
Response from VrboOwner on 18 September 2023
Hi Dawn - we're glad you had a good time overall and enjoyed your stay. A private rental is also someone's home that they have furnished & decorated to their preferences. The ghost ants you are referencing are a common part of our environment & while the home is on a regular pest schedule, they can't be completely eradicated. We're glad you all found our staff to be responsive & thankfully a maintenance vendor was available to provide quick service. In regards to towels, the home sleeps 6 and has 9 sets which is in line with industry standard of 1.5 times the number of people a property accommodates. The laundry room also makes it convenient to do laundry as needed. Thanks for your feedback. We welcome you again!
Daniel - thanks so much for the 5 star review. We're glad you had a great time & welcome you again!
Verified
6/10 Okay
diane m.
26 February 2022
Liked: Communication, location
Disliked: Cleanliness, listing accuracy
Disappointed
We found out on our last day that the solar was not working on the pool and the management knew it before we arrived! We knew the pool water was cool but we blamed it on the weather. When the pool man arrived on our last day I asked him why the pool was cool and he immediately checked the solar and tried to open it up! He called the management and they told not to open it because it needed to be fixed!! Can you imagine that they did not have it fixed before we arrived? I have tried to call the management team and they have not responded! We did have a very nice man help us during the week with our outside fans and his name was Josh . I did get a hold of him when the pool man left and he told us he did not know about the leak. I am going to pursue the problem when I get home!
diane m.
Stayed 7 nights in Feb 2022
Response from VrboOwner on 18 September 2023
Diane - this is not at all an accurate or truthful commentary on the pool and we're glad to have the opportunity to share the truth. The pool is serviced weekly on Friday's. You were scheduled to checkout on a Saturday & the pool service occurred the afternoon prior to that (it was also cleaned & serviced the day prior to your checkin). There was no known issue with the pool solar heat until a leak was discovered the Friday afternoon service on the day prior to your departure. The pool technician did NOT call our management office or anyone on our team; he called his owner manager at his office. It's also not accurate that you tried to call our team & that no one has responded. You specifically reference speaking to Josh in your review and he is a member of our team. You were communicating with both him & members of our reservations team after your departure. You communication became so overwhelming & mean that we specifically requested you stop harassing our staff; accusing our team of being liars, deceitful, sneaky, etc was not and is not acceptable. You chose to leave a blatant lie of a review even after our team communicated with you directly regarding the pool including documentation & confirmation from the pool technician and company owner about what occurred.
We're a small, local, family run business and we work really hard for all of our guests. We wish you the best of luck in your future travels elsewhere!
About the host
Hosted by SWF Vacation Rentals
Languages:
English
Premier Host
They consistently provide great experiences for their guests