4/10 Poor
Hilary K.
17 April 2024
Liked: Check-in, location
Disliked: Cleanliness, communication
ROACHES!
There were roaches all over the kitchen of various sizes. The floors and rugs were very dirty & left my crawling baby's jammies and hands/feet/legs smudged with black. All the kitchen drawers were filthy upon arrival. When the cleanliness issues were addressed, correspondence was so minimal and they cut off communication with me altogether. There was a cleaner that was sent on day 4 that did not reclean all of the tile floors as I asked. A rug shampooer that was supposed to come at 9am on the morning of day 5 that did not show up until 1:30pm right in the middle of our 2mo old twins & 12mo old baby’s nap time and told us the shampooer is very loud. As a result, we declined that service to keep the little one’s schedules in place. I tried to communicate with the property manager through all of it & they ghosted me. And even after all the times I asked what their solution for the roaches was, they never told me. But they decided to send a fumigator unexpectedly to which we were forced out of the condo for him to do what he needed to for several hours. (4 more roaches were killed after that)
Just all around, a huge mess & not handled in a very professional way. Property manager still never followed up to see if all of our concerns were met and left 3 follow up emails from me unaddressed.
Beyond the cleanliness issues, the sliding patio doors were very hard to open & shut. The master shower handle was broken & either froze or scalded you. And the recliner was broken in the LR.
Hilary K.
Stayed 7 nights in Mar 2024
