Remodeled duplex near coliseum

Thank you for your kind words! We are delighted to hear that you found our property even better than the pictures. We appreciate your feedback and are glad that you had a great first experience with Vrbo. We hope you enjoyed your stay and rest assured, everything was left in perfect order. We hope to host you again in the future. Thank you for choosing our property for your stay!"

Thank you for your glowing review! We are thrilled to hear that our place was perfect for your New Year's visit and that you found it clean and cozy. We are delighted that Michele was quick to respond to any questions you had, ensuring a smooth and enjoyable stay. We would be more than happy to host you again in the future and we appreciate your kind words. Thank you for choosing our place and we look forward to welcoming you back!"

Thank you for your kind words and positive review! We are thrilled to hear that you enjoyed your stay and loved the comfy beds. We appreciate your feedback and look forward to hosting you again in the future. Have a wonderful day!"

Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay in our property and found the neighborhood quiet and safe. We're glad that the booking and check-in process was smooth and that our communication met your expectations. Your recommendation means a lot to us, and we are pleased that everything was wonderful during your stay. We truly appreciate your feedback and hope to welcome you back in the future. Thank you for choosing our property!"

Wow! Thank you so much for your incredibly kind words and for choosing to stay at our property. We are thrilled to hear that the house exceeded your expectations and that it was the best VRBO experience you've had. Your satisfaction is our top priority, and we are so pleased that you couldn't have been happier with your stay. We truly appreciate your feedback and hope to have the pleasure of hosting you again in the future. Thank you for your wonderful review!"

Thank you for your glowing review! We are delighted to hear that you found the unit to be the perfect location and enjoyed the attention to detail. We strive to provide excellent service and are glad that our quick responses to your questions were helpful. Your kind words mean a lot to us, and we look forward to welcoming you back in the future. Thank you for choosing us for your stay!"

Thank you for your review. While I appreciate your concerns, I must clarify that many guests have enjoyed their stay without any safety issues, and we have not received reports of any incidents in the area. I understand that you may have felt uncomfortable because the neighbor across the street was looking at you as you were pulling into the driveway. It's important to note that this is a diverse neighborhood, and it’s typical for locals to observe new visitors, especially in an Airbnb setting. This curiosity is to be expected and does not indicate any threat. Can you please be more specific about what exactly made you feel unsafe so that we can look into these issues further and potentially address them if possible? As stated in the listing, this property is a duplex located in a neighborhood of duplexes. This is a diverse community that includes all races, religions, and genders. We have had no issues or reports of safety concerns. I have personally stayed at this property with my own family, including small children, and did not feel unsafe in any way. Regarding your concern about the back door lock, this was brought to our attention only after your departure. We are always available during guest stays to address any maintenance concerns. Our doorbell camera shows that you were only at the property for approximately five minutes before deciding to leave. During that time, you were already requesting a refund, which raises concerns about whether you gave the property a fair chance. You did not mention any concerns about the property or surroundings being dirty at that time. You also mentioned in your review that there are no pictures of the exterior and that the property is dirty. We take great pride in maintaining our property, and it is not dirty by any means, inside or out. We ensure regular upkeep, including yard maintenance, cleaning, and pest control, to provide a pleasant environment for our guests. As for the absence of surrounding photos on the listing, it's important to note that taking pictures of neighboring houses is not appropriate, as it can infringe on the privacy of those residents. Our focus is on providing clear images of the property itself. Safety is a top priority for us. If there were specific concerns about the door or any other issues, we would have appreciated the opportunity to address them immediately. As you can see from our reviews on all the platforms where this property is listed, we are always responsive and maintain a high standard for communication. We take pride in our property and the experiences we provide. I regret that your short encounter did not meet your expectations, but I assure you that we continually strive to maintain a safe and welcoming environment for all our guests. Thank you for your understanding

Thank you for sharing your feedback. I’m sorry to hear about the experience with the back door. As mentioned on our VRBO listing, it’s important that any issues are reported immediately so we can address them promptly. Unfortunately, as we received no report during your stay, we were unable to assist with this concern at the time. Per your request, we also allowed early check in at no additional charge. Regarding the additional charges, we strive to maintain a welcoming and safe environment for all our guests and neighbors. During your stay, several house rules were not followed, including having undisclosed guests, evidence of a gathering beyond the booking agreement, and failure to adhere to checkout procedures. Additionally, there were reports from neighbors of disturbances, evidence of illegal substance use at property, and the involvement of local authorities. We provided you with evidence of all of this including timestamped photos, screenshot of text message from neighbor, and screenshots of house rule/check out instructions as found in VRBO. We have also obtained a police event ID number of the incident. We’re committed to providing a great experience for all our guests and appreciate your understanding of the need to enforce our policies to ensure this. Thank you for your understanding, and I wish you all the best in your future travels.