Portofino 4-1204 | Gulf Views | On-Site Dining | Tennis | Pools | My Beach Getaways

Thank you for your review. We’re glad you enjoyed the property and the resort—our goal is always to make stays memorable. At booking, only the number of adults in your group was provided. VRBO requires all guests—adults and children—to be listed so the property can safely accommodate everyone. We reached out to confirm the total number of guests because the HOA requires this information prior to arrival. We also wanted to ensure there would be no issues at check-in or with exceeding the condo’s occupancy, which is limited by fire code. The condo is furnished to comfortably accommodate six guests, with an exception for an infant. Adding four guests over that limit was difficult to accommodate. Once it became clear your group exceeded the condo’s capacity, we offered either a partial refund or the option to book a second condo to ensure everyone could be accommodated. We’re sorry for any misunderstanding about the occupancy guidelines and hope you’ll consider returning for another family trip to Portofino.

We're so glad you enjoyed your stay-Portofino is a special place! We've partnered with our housekeeping team to address the bath mats and we hope you'll return for many more getaways!

Thank you so much for your thoughtful feedback—we’re really glad to hear the views, décor, and resort amenities made such a great impression. It sounds like you were able to enjoy a lot of what makes this property special! We appreciate you pointing out a few areas that need attention as well. Our property care team is already taking a closer look at the kitchenware you mentioned, including the chipped plates and bakeware, and will also check on the refrigerator drawer and flooring. This kind of feedback is incredibly helpful as we continue to fine-tune the guest experience. As for the pools, the outdoor pools are heated, but they don’t reach hot tub temperatures. With the cooler weather during your stay, we understand how that could feel a bit chilly. The indoor pool is kept warm year-round and is a great option for spring visits—we’re glad you had access to that as well. We’re so glad you enjoyed your time overall (those views really are hard to beat!) and hope we have the chance to welcome you back again soon.