3 Bedroom, 4 Bath, 30 ft. Soaring Palapa, Spectacular Ocean Views, 40 foot pool

We understand that travel delays and navigating unfamiliar roads can be stressful, and we were sympathetic to the group’s late arrival at nearly 10 pm; several hours past their planned check-in. Our property manager remained in contact and did everything in his power to assist. Upon arrival, the guests were understandably frustrated and tired; however, their tone toward our property manager was inappropriate; preventing him from explaining details about the home (scoffing at every opportunity). Any of the minor concerns could have been resolved immediately or first thing the next morning had we been given the opportunity (e.g. based on guest preferences, driven by rainy season). Specifically, we highly recommend a golfcart, allowing our guests to avoid difficulties in driving/parking in Sayulita. The AC does turn off when guests open the door to leave the room. This is done to be environmentally conscious. And the guests called out that ventilation was not present in the Palapa (an open-air common space on top floor of house). We could have moved a fan into the room upon a courteous request. We take pride in maintaining high standards (including improvements which are not yet captured in photos e.g. in-suite bathroom, furniture, netting around beds). All this is reflected in our ratings and 10 years of positive hosting history. We always want guests to have a stellar experience and regret this group chose to leave before allowing us to address any inconveniences.