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8/10 Good
stieven w.
29 April 2025
no front desk or restaurant
I want to first say we loved the lodge and the "Dream Catcher" room, and especially the location. What we didn't like was the lack of anyone at the front desk and a restaurant that wasn't open until Thursday (actually Friday for us because of timing). I understand that late April is off-peak, but finding a place to eat is a bit of a challenge when you don't know the area, nor could we find a listing posted of local restaurants for consideration. While there wasn't much need for front desk personnel, we did have occasions where having a person available would have been nice.
Entry in/out of the lodge after-hours was a breeze - thank goodness we were told how when we first arrived or this may have been a mystery as well. BTW - I believe we got lucky on finding a person at the front desk upon our arrival Tuesday evening, which may have made our experience better than it might have been if no one was there to talk to.
Lake of communication: My wife and I had a couple massage, but no one ever told us where it would be, so we assumed it would be in our rooms. Wrong! We finally walked to the lobby after our message time passed only to find our two massage therapists waiting for us. Please communicate with your patrons to better set expectations.
Final word. All the employees we encountered were VERY pleasant, as was the lodge and location, and I wouldn't hesitate to come back here again.
