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2/10 Terrible
Julie C.
4 June 2024
Unit Needs Repair, Cleaning and Updating
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Upon entering the unit, it smelled. We bought some air freshener and assumed it was from sitting empty for a while. No big deal. We then noticed that the unit needed some repair and updating. The kitchen counter and cabinets were very outdated, but manageable. The appliances worked like they should, but there were some basic needs that were missing from the kitchen (that are in most units). There was only one single knife (if you wanted to call it that) and no baking dishes (no cookie sheets, casserole dishes, or anything to bake in the oven with). That was an issue when I went to cook. The living room was fine. There are some baseboards missing in the master bedroom/closet that looks pretty sloppy. The overall cleanliness of the unit was not up to par. The floor was dirty, things were not swept under, the toilet seat in the master bath was stained or dirty (looked like urine or condensation had stained it). The toilet in the master also flushed very slowly and made weird noises while the tank was filling up. We had to plunge both toilets all week to keep them flushed out. By the fifth day, the guest toilet would not plunge at all. We made a call to the management company, who stated they would call maintenance, but they probably wouldn't be in to repair it until the next day. This prompted us to have to go downstairs and to the pool restrooms to have to use the restroom (which was very inconvenient). Day six came and by 2:30pm, still no sign of maintenance to repair the toilets. We made several phone calls (no calls were answered or returned) and sent two texts (still no answer). We assume since they knew we were to check out the following day...they didn't care. So...overall we loved the resort, but will not rent this unit or from Emerald Coast Destinations ever again.