Rating Details:
The property manager was very helpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This rental was adequate and almost really great. The good, the location is great, it is off the main strip by a little which makes getting in and out so much easier. It is also really close to the park entrance so it makes taking the loop around Gatlinburg very easy. It is close enough to walk to a lot of the restaurants etc. The people I dealt with were super helpful and I had no issues with checking in or out. The condo does not look like the pictures it has been updated and is very nice. Now the not great parts, The condo complex is older but seemed on par for most of the lodging choices we saw in the area. The condo itself is nice my issue was with the housekeeping staff. Our unit was not super clean, there was mildew (a lot) in the master shower, the floors were dusty and it had a musty smell throughout the condo. There were clothes in the closet floor and washing machine, a couple of pieces, making it feel like it had not been thoroughly cleaned. The hot tub at the complex was cold every time we went down. Not sure if it was broke or there was trick to get it on but there was no signage and at the times we tried to use it no one at the front desk. To summarize, this is a good rental, I think the cleaning issue is with the cleaning staff not the owner. I did let the office staff know of my concerns and they were very interested. There were light bulbs out and the sliding glass door coverings were falling apart (the blinds) so there was no way to block out the morning sun. Again also a maintenance issue. The issues we had did not ruin our stay at all, and I am sure if I would have addressed the hot tub issue and light bulbs it would have been handled quickly. This was a short trip and we were not around enough to worry with those issues. If you are looking for a quiet place to stay this is a great choice.