Cottage in Grounds of Bastide with pool and tennis walking distance from Aix

Robert, Thank you so much for taking the time to submit a review. I'm so glad that you enjoyed your stay. Please do come back and see us again soon. All the best to you both, Rachel

Nancy, thank you so much for your review. I am glad that you enjoyed your stay and I hope that the rest of your trip went well. Do please come back and see us again and don't forget your paintbrushes! It was a pleasure to meet you both. Kind regards, Rachel and Jean

Thank you so much for your lovely review . It was such a pleasure to welcome your lovely family and I’m so pleased that Badger was able to entertain your daughter ! Please do come back and see us again soon …

Thank you so much for your lovely review . We look forward to welcoming you back here soon.

Dear Amanda, From the moment you arrived with your sister you were disappointed that the accommodation was not in Aix. Indeed with 3 acres of land a pool and a tennis court our guests choose to come here to have a peaceful stay close to Aix. Most people do indeed come by car. I ordered a taxi for you from the station and did everything I could to make you welcome. I drove you into Aix for your dinner. and waited for your phonecall to come and pick you up after dinner and offered to drive you to the other side of Aix for your 9am start for your visit to the Luberon the next day and prepare you breakfast for you as it was your first day. When I drove you into Aix you made no mention of your dissatisfaction and we had a very nice chat . I waited until 11pm for your phonecall to come and pick you up after dinner as planned and so I sent you a message to which you responded that you had come back taken your bags and left to go and stay somewhere else and that you had left the house keys on the wall next to the gate!!. I do not understand why you were unable to talk to me directly and we could have come to an arrangement . Clearly you had not checked on google as to the location of the house. . In the messages before booking I did explain that the house was a 20 minute walk from Aix. Generally guests check the location on google before coming. Obviously if you want to be in Aix and don't like walking this is not the place for you. Indeed choosing to go on a guided tour on the other side of Aix at 9 am was unreasonable. I am not sure how white towels can discolour but if you were unhappy with the towels it would have been so easy to change them . I suggest that next time you book accommodation that you check the precise location. With regards to the refund I feel that your request is unjust. I find it hard to understand why you were unable to communicate with us rather than just leaving and sending us a message at 11pm when we had stayed up to come and pick you up. In the last 12 years we have never had a complaint about bedding or towels and do everything to make sure that the stay is as comfortable as possible and that our guests, many who return year after year ,are happy and satisfied. The cottage also needed to be recleaned after you left as you had obviously used the beds and the bathroom.