House, 3 Bedrooms , 2 Baths, (Sleeps14)
Check-in: 4:00 pm
Check-out: 12:00 pm
pre-approval by owner
pre-approval by owner
enclosed back deck
Minimum age of primary renter:22
100% refund if canceled at least 30 days before arrival date. 50% refund if canceled at least 14 days before arrival date.
Great location, lots of room, loved the fenced in area for our dog!
Jennifer was very responsive, she even helped with directions.
That being said, there were a LOT of problems.
I told her about them, but did not ask them to come correct it. I wanted to be relaxed after a family tragedy and thought I would just deal with it myself rather than have the added stress of strangers in the house while we were there.
I told Jennifer that I wouldn't leave a negative review because I didn't want to affect her livelihood. But then as the week went on and more problems arose I thought, if I don't, I'm affecting the hard working people that pay a LOT to stay somewhere to relax. When we got there, it was hot in the house. They give directions to set the thermostat at 80 when leaving. I believe that this lack of circulation is what caused the house to smell like a musty basement the entire week. It took a few hours to cool down. The house has to be freezing for the master to be comfortable. The bedding situation was disgusting. Her policy literally states that they do not wash the bedding,. They ask outgoing guests to do it. But there is no laundry detergent. The comforters were stained and old.
Towels and bath mats were stained and old, it wouldn't cost a lot to get new. There was dog hair in several places and half of the couch smelled bad. Master bed you could feel the springs, we moved to the other room. That bed had a 4" mattress topper that was comfortable, but continually slid off the bed with any movement. Road and ac unit noise was like there was no wall. Only one shower worked and there was pee under the toilet seats.. The white grout was black and gross, there were ants everywhere. Tiny ones in bedrooms/bathrooms and big ones in the kitchen/living room.
But, like I said, I was willing to deal with it, but there was ZERO cleaning products, so I bought some to clean and help with the musty smell (it didn't help). There were coffee ground & cheese on the floor, chair cushions were full of crumbs & dirty. Deck chairs held together with zip ties. Floors and walls were dirty. WIFI so slow I couldn't do anything online or watch anything on tv. Both doors EXTREMELY difficult to open to the point of being dangerous in an emergency.
It rained the day we wanted to cook out, so we put hotdogs in the broiler. After 30 minutes they were barely warm.
I am NOT normally one to complain, but for the money we spent, it was ridiculous. I've been to Surfside several times and never had a negative experience until now.
Everything about our stay was perfect! We checked in early during a thunderstorm, so the house had not yet been cleaned, however the cleaning lady came shortly after storm had passed. She was extremely helpful and pleasant. The house was perfect size with 4 kids to spread out, the cable and WiFi came in handy during the rain and early morning cartoons for toddlers. There was plenty of blankets and tons of towels and kitchen space was great! Washer and dryer worked perfect. Only thing I wished was different, was that the outside shower was enclosed to make is less messy in the house. Jennifer and JJ were available anytime we texted them with questions, and very friendly! Thank you both for making our stay great, we can’t wait to go back and stay again.
Good location near the beach with plenty of space
It was great for our family- plenty of space and a quick walk to the beach.
Will stay again!!! Great accommodations!
Our large family had a wonderful week here! The accommodations were fantastic and met every need we had during our stay. The kitchen is very well stocked for all the meals we wanted to make (and then some). The furniture was comfortable and had plenty of seating for us all. The bedrooms were roomy and we all got plenty of rest in the comfortable beds. We had a nice view to the beach even though the house is second row and the walk to the beach is as easy as crossing the street. The owner goes above and beyond to provide extra beds, bedding, towels and other necessities that allowed us to make ourselves right at home. The laundry room is big and allowed us to keep up with the wash while away. We were able to easily communicate with the owner and her helper at any time we needed and always got a pleasant and quick response when we had questions. The owner, Jennifer, was helpful and accommodating even when we had last minute travel changes. We were grateful she was able to be flexible and we look forward to staying here again.
Crabbing, sunset watching over jetty