8/10 Good
David R.
24 March 2025
Liked: Cleanliness, communication, location, listing accuracy
Disliked: Check-in
Great Property - Could Improve Check-In Process
The location of this property is fantastic. It is just steps away from the Canyon Lodge. The unit was well-appointed and comfortable. The TV was huge and had lots of media. We enjoyed our stay but believe a few things would be much better:First, the check-in process is not great. We arrived late Sunday evening and had to navigate to a different location in town to secure the key. The key retrieval was actually kind of annoying as the lockbox would not open on my initial few tries. There was no one in the office to assist so I just kept trying for 10 minutes or so and then finally it opened up so I could get the key and there was only 1 key. I think a key pad on the door itself would be the best solution. Second, when we arrived at the parking garage, we could not access the condo from the parking garage as we were not provided an access code with the booking confirmation instructions. I had to call the help line and I had very poor service so the line kept dropping. I was eventually able to get the code to access the property from the covered parking area by text message but it took a long time and was not great when it was so cold and we had arrived late on Sunday evening. They should provide you the garage code upon entry and the code to the hot tub was DIFFERENT and nobody told us that either. Third, the beds were very firm. I love a firm mattress and sleep on a firm one at home but these were even too firm for me. We may be back if these things improved.
David R.
Stayed 3 nights in Mar 2025
