Hardwick Haven - Team Joseph Ellen

Thank you for taking the time to share this detailed feedback. We’re sorry your stay fell short of expectations. We apologize the listing did not reflect the bedroom availability during your stay — we will review and correct the listing if needed. The appliance failures and multiple vendor visits were unacceptable; while those were eventually addressed, we regret the disruption. The condition of the backyard, broken chairs, and litter are not up to our standards and we will address this with our cleaning and maintenance teams immediately. You should have had basic cleaning tools and working small appliances for a month-long stay; we’ll replenish those items and replace corroded kettle and toaster. We’re also reviewing our linens, towels, and the carpet safety issue so these are repaired or replaced and added to our housekeeping checklist. Finally, we apologize you did not receive a response about a credit request — we will investigate why and follow up through Vrbo messaging. We appreciate your report and will use it to improve the property for future guests.