Nice House in One of the Best Neighborhood in Tallahassee

This is an unfair review. It was her fault that she did not read the house rules before booking. It is ridiculous that she said she has been a super host for years and did not know how to read the house rules before booking. It is even more ridiculous that she is still trying to break the house rules after she checked in. In my house description and rules, it is clearly stated that the nightly rate and available bedrooms depend on the number of guests because the cleaner charges different fees to clean different numbers of bedrooms. Her friend is local. She did not want to pay an extra $45 per night and would like to have her friend stay with her for free. She has two dogs. Her friend has 5 dogs. If I let her friend stay there for free. There will be a total of 7 dogs. That will break another house rule. She said that "Ultimately, she had to move to another location". That is not correct. She did not move out. She stayed in my house. Her friend is local in Tallahassee. She checked out after the hurricane passed. Because the hurricane did not bring damage to the coast, she checked out one day earlier. My other guests on other properites also checked out one day earlier. Only this guest ask for refund. Her review is unfair.