Splash Pad, Private Hot Tub, & Great Family Getaway

Thank you so much for staying with us and for sharing your feedback! We are really sorry to hear the beds weren’t as comfortable as you’d hoped. We’ll definitely take a closer look to see where we can improve. We appreciate you letting us know and hope we’ll have the chance to host you again!

Hi Rebecca, thank you for sharing your feedback. We sincerely apologize again for the issues you experienced. Once these concerns were brought to our attention, we worked to address them as quickly as possible, including delivering towels to the property and attempting to troubleshoot the water heater issue. Unfortunately, due to the timing of when we were notified, we were unable to have maintenance arrive before checkout. We have since corrected the outdated binder information to help prevent future confusion. Please note that our customer service number is also included in all guest communication threads and posted on the fridge decal at the property for easier access during a stay. While we were unable to offer a refund, we did extend a generous discount toward any future stay with us. Feedback like yours helps us continue improving both our communication and overall guest experience moving forward.