Verified
2/10 Terrible
Michele B.
18 June 2026
Disliked: Communication, location, listing accuracy
Buyer beware. We selected this property for proximity to the beach. The headline on the listing was "4-minute walk to the beach." All the nearby beach access points were private. We reached out to the host for instructions, and they sent a google map to a public access point that was a 10-minute walk. They said "The beach access point is no longer available. The walk is simply 5 minutes longer than it used to be" and changed the headline on the listing to "9-minute walk to the beach." I called VRBO customer service and asked to be moved. Once the host was notified that I wanted to cancel, they directed us to a private access point owned by a HOA and changed the headline to "4-6 minute walk." The property was not part of the HOA, so the owner was instructing us to trespass on someone else's property. We weren't willing to trespass, so we drove to the beach. The host admitted to misrepresenting the property in the VRBO chat, but VRBO would not move us. Everything went downhill from there. There were ants dropping onto the kitchen counter from an outlet in the backsplash. There were ants in the yard. I asked for insecticide and the owner declined to provide any. The ice maker stopped working. My husband's back went out from the rock hard mattress. Neither the host or VRBO resolved any of our concerns. The home is sparsely appointed- no beach equipment or grill, limited seating and supplies. I was shocked that a host and VRBO would treat us this way, and it ruined our vacation.
Michele B.
Stayed 7 nights in Jun 2026
