4BR by Amazon & Sony Studios | Walk to Downtown

Thank you for your feedback. We’re glad you enjoyed the home, walkable location, and space for your group, and that we could accommodate an early grocery drop-off. Your message arrived at 11:40 p.m., after I had gone to sleep, and I unfortunately missed it that night. I’m sorry for the inconvenience with Wi-Fi access and the ants you reported. We appreciate your feedback and understand how timely support would have improved your stay.

Hi Melanie, Thank you for your feedback. We take guest experience seriously and always work quickly to address any concerns. During your stay, the items brought to our attention were handled promptly — including dispatching a handyman the same evening for the smoke detector and sending additional supplies right away. For clarity for future guests, the home is professionally cleaned before each stay, fully stocked with toiletries, and all windows and major features are functional. Some of the statements in this review do not accurately reflect the condition of the home or the amenities provided. A few items mentioned — such as outdoor layout preferences, extension cords, and beach equipment — are not advertised features of the property, though we understand every guest has different expectations. We also wish more of these concerns had been communicated during the stay, as we are always responsive and happy to resolve anything in real time. Since this visit, we’ve made additional updates to the outdoor seating and overall presentation to further enhance the guest experience. We appreciate the feedback and remain committed to providing a clean, comfortable, and enjoyable stay for all future guests. — Darryl