2/10 Terrible
Vicki S.
19 December 2023
Liked: Check-in, location
Disliked: Communication, listing accuracy
A disappointment
When paying premium rates for 7 nights, you expect the amenities to be top notch and as they were advertised when booking and paying in full 7 months ago. This was not the case. No gas for cooking for 2 days, no sound system, coffee machine, board games or large cooking pots. The TV and Dyson were broken. All broken and missing items were apparently "stolen", and the previous tenant/s were blamed.
On arrival the dishwasher was full of dishes which had to be rewashed. The garbage bins had not been emptied.
After making contact with the owner, a new TV was delivered 2 days after checking in, which we had to setup ourselves.
No apology or compensation was ever offered. We were advised that we could leave if " we were not enjoying the experience". On checkout we were threatened with an extra nights payment due to being 22 minutes late. Abuse was hurled our way by the owner Sarah and the female cleaner, who was laughing and swearing from another room. We were also threatened by Sarah, if we chose to leave a bad review. We have been renting properties in Peregian and Marcus Beach for 28 years, and this is the first bad review we have ever given.
Vicki S.
Stayed 7 nights in Dec 2023