Waterfront retreat with lake views & private hot tub

We're thrilled to hear that you had such an amazing experience, Erin! The proximity to the lake really does create a special atmosphere, and we're glad you enjoyed the hot tub too. It’s wonderful to know that our team, especially Terra, could assist you during check-in. We strive to make every part of your stay as smooth and enjoyable as possible. We can't wait to welcome you back for another memorable getaway!

Thank you, Krystal! We're thrilled to hear that you had a perfect stay with us in Florence. It means a lot to us to know that our efforts to provide a comfortable and welcoming environment resonated with you. Our local team works hard to ensure that every detail is just right, and your feedback reassures us that we're on the right track. We would love to welcome you back for another memorable experience whenever you're ready to return.

We truly appreciate your thoughtful feedback, Maria. It’s wonderful to hear that you enjoyed the beautiful lake views and the peacefulness of the neighborhood. We strive to create a comfortable environment, and we’re glad the beds met your needs. We’re sorry to hear about the issues with the linens and kitchen supplies. Your comments about the need for more wine glasses and coffee mugs are noted, and we’ll certainly look into enhancing the kitchen inventory to better accommodate larger groups. We also appreciate your input regarding the grill size and the hooks in the bedrooms; these details help us improve the experience for future guests. Thank you for your understanding regarding the key code lock. We’re glad our team was responsive, and we’re actively working on ensuring that the lock system is reliable moving forward. Your insights are invaluable to us, and we hope to welcome you back for an even better stay in the future.

We appreciate your feedback, Sergey, and we're glad to hear you enjoyed the fantastic location and spaciousness of our home. The outdoor area and lake access truly do make for a wonderful retreat. However, we sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. It’s disappointing to hear that the kitchen did not meet your expectations, especially regarding the oven and the kitchen equipment. We take these concerns seriously, and we will address them with our team to ensure that future guests have a better experience. Thank you for bringing these matters to our attention. We hope you might consider giving us another chance in the future, as we are committed to improving and providing the quality experience our guests deserve.

Thank you, Jessica, for sharing your experience with us. We genuinely appreciate your feedback and are truly sorry to hear that your stay did not meet the high standards we strive for. It’s clear that we fell short in several areas, from the cleanliness of the property to the issues with the hot tub and the unexpected spider situation. That shouldn’t have happened, and we take full responsibility for it. We’re glad to hear you enjoyed the beautiful view and the new furnishings, but we know that these positives don’t outweigh the discomfort you experienced. Our local team is dedicated to maintaining our homes to a consistent standard, and it’s disappointing to learn that we missed the mark during your visit. We appreciate your understanding regarding the refund process, and we will certainly look into the tax issue you mentioned to ensure clarity for future guests. Your experience is important to us, and we want to make sure we learn from it. We hope you might consider giving us another chance in the future, as we are committed to improving and providing the quality experience you deserve. Thank you again for your valuable insights.

Thank you, Michael, for sharing your experience with us. We're thrilled to hear that you enjoyed the spaciousness and beautiful views during your stay. It sounds like you had a wonderful time by the lake, and we love knowing that our home provided the comfort and tranquility you were looking for. We take great pride in maintaining our properties to ensure every guest has a memorable experience, and your feedback reassures us that we're on the right track. We would be delighted to welcome you back for another getaway whenever you're ready to escape again.