The Phoenix: 4BR Lakeside Retreat

Thank you, Louis, for taking the time to share your feedback. We are glad to hear that you found the property conveniently located, the beds comfortable, and the bathrooms and showers suitable for your family. We also appreciate your kind comments about our communication and hospitality. We are disappointed to hear that you were unhappy with certain aspects of the home. Had these concerns been brought to our attention during your stay, we would have been more than happy to address them and arrange for anything requiring additional attention to be corrected. We were in communication with you before and during your stay, so we genuinely wish you had reached out when you first noticed these concerns rather than waiting until after checkout. Our priority is always to give our guests a comfortable and well-maintained home, and we want the opportunity to make things right when something falls short. We take cleanliness and maintenance very seriously and have followed up with our cleaning and maintenance teams regarding the items you mentioned. We appreciate you bringing these matters to our attention and will continue working to ensure the property is maintained to the standard our guests expect. We are sorry that your overall experience did not meet your expectations, and we appreciate the positive comments you shared as well.