Saturday, Sunday, Monday, Tuesday and Wednesday morning of the 7 day stay:
The grill leaked gas. I texted, sent photos and videos, and attempted to call the owner. He asked us to go to Home Depot and swap the tank. This did not work. Grill still leaked, filling house and patio with gas.
Spa. When it was turned on, it drained. It auto refilled with cold water in the morning, but spa was effectively nonoperational. Could use spa for about 10 minutes before the water level was too low.
I advised the owner that we would not be at the house all day Monday through Tuesday afternoon. Nothing was fixed during this time. After repeated attempts to contact the owner, I was advised he had given my contact info to the grill repair guy, and that "the spa was fixed". It was not.
We rented this house with a goal of spending the majority of our time relaxing here. Too much of my time was spent texting the owner and multiple calls to HomeAway. I wasted several hundred dollars of food that was purchased for the grill. We had hoped to wake and relax in the spa, but this was out of the picture daily as we had to wait for it to refill at 7:45 am, then heat. We even changed our travel plans and spent 36 hours out of the house, with the hope of having these issues fixed for the remainder of our trip. But this did not happen. Nor did the owner attempt to contact us with an update. Instead, we arrived back to the property with an empty spa and a grill that leaked gas.
But, the owner asked us to leave a good review.
The goal of this vacation was ruined, our money and time on this property was wasted. The owner cannot buy back our time, and as of over 100 hours from checking out, has not reimbursed us for the items he asked us to buy or the rent we wasted.
This vacation was only for one week: from Saturday through Wednesday we went without these amenities. The grill leak was fixed Wednesday, and two of the three burners worked. If you stay here, don't use the ice maker, it's full of mold. The back door to the side yard locks with a screw. After being told by the owner that I needed to speak with the spa technician, we overrode the timer and "fixed the spa". (I had to FaceTime the spa tech for repairs.) From that point forward, the pool was spa temp and the spa was usually cool.
Note: when operational, the spa is on a timer and only works from 8-5pm.
So yes, the house itself is great. But don't plan on amenities. I still have not received a reply from the owner