Our stay at this property was over the labor day weekend for full week.
The property is a 2 bedrooms w separate bunk bed and couch in living room. Rated for up to 8 person. The layout and design of furniture is nice, plenty of room, kitchen area is good.
Cleanliness of property is horrible. Coaches in living room are covered in stains and possibly marker drawings, chairs cushions are stained, both bathrooms have mold in corners by silicone lines and on ceiling,, refrigerator has stain inside bottom shelf. Is only a appearance issues!
The fun began when we tried to cook a meal.
Kitchen should be fitted w all necessary cookware and dishware.
Out of the basic cookware we found only one huge pot and 1 small fry pan. Some spoons but no forks at all. plates for 6 person, this property is rated for 8 person, only 2 bowls.!
So at that point my wife asked me to call and make a complaint of missing cookware and dirty couches.
Housekeeping at the panhandle rentals explained that there nothing they can do about couches since we were not the first renters to complain about cleanliness. The management has not decided to clean or replace filthy couches and chairs yet! The best solution for that was to cover it up w bed-sheets. Housekeeping did came in and rechecked all dishware and kitchenware items and later refilled missing items!
Management offered to move us to another clean unit at the same resort and promised to call back within 2 hrs. that was on Saturday ,we never got a call back on that day.
In the meantime as temporally solution a housekeeping came in and swept and mopped the floor and left the broom w unit to keep it clean, there was not even a broom in the unit to start with, never-mind a vacuum cleaner! Also the the couches got bed-sheets to cover the stains.
The next day, which is Sunday, we were told that the managers are off till Tuesday and till than there is nothing they can do about moving us to a clean unit.
On Tuesday, one of th manger behaves like he never promised a callback and we were satisfied w results, at some point we were offered a full refund and to find another place elsewhere?! Really? once we already there? Bottom line the only discount we got for staying at the dirty place is cleaning fee refund!
It is a nice unit, but being filthy is not worth that much money!
Have pictures of the place that reveals real condition of the unit but there is no option to provide them on this review!