4/10 Poor
James S.
1 September 2022
Liked: Check-in, location
Disliked: Cleanliness, communication
Pet toilet on a nice beach
My wife and I have 5 kids and this was the 3rd time in 6 years we had a chance to go out of town by ourselves. The trip also had the dual purpose of looking for a beach house to purchase. All days of our trip were spent in Cape San Blas. We’ve travelled a lot, both personally and professionally, and have rated this unit based off what it is; which is a unit in an older complex located beach side.
The “somewhat” good:
The unit itself was “ok”. The unit does provide beach chairs and a cart. The beach is an easy walk.
The complex is located in a beautiful part of Cape San Blas and getting to the beach is easy.
The bad:
This entire unit had a heavy smell of urine. The carpets were sticky and I’m guessing it was from dog Pee that has accumulated over time. The carpets clearly had not been recently cleaned and, if they had been cleaned, they certainly needed to be treated for urine and RE-cleaned. My wife and I have owned multiple properties, including rentals, and the smell reminded us of some run down rental house where the occupants kept dogs and just let them Pee inside all the time. We actually believe that the urine may have even gotten into the sub flooring of this unit. To say it was nauseating would be correct.
Because it was a 7 hour trip for us and we got in late, we had no choice but to stay there the first night. That next morning, we opened 2 dots to let air circulate in hopes that it would help with the smell but it didn’t. We also noticed that the carpets were sticky and we feel very confident in saying it was from urine. The carpets also had staining indicating the same thing. To say this unit was disgusting is an understatement. This unit needs to have all carpets pulled up, sub flooring treated for urine and new carpet or tile put down.
After the first night, my wife and I left the unit and found another place to stay for the next couple of nights. The property owners were contacted and the male half called me up and essentially stated I was lying and that they had just stayed there the night before and there was nothing wrong. He said I must have a “sensitive nose”…lol. It’s exactly the mentality of someone who demonstrates poor customer service and someone we’d never rent from again.
There’s too many other options to walk around in animal urine and I’d avoid this particular unit.
James S.
Stayed 3 nights in Aug 2022
