Fantastic Views of Boca Ciega Bay

One of the requests the guest made was for a tea KETTLE. We provide a tea POT, but not a kettle. In the 8 years that we owned the condo, we only had one other request for a kettle and that guest ultimately never booked. We only provide the basic kitchen items as we cannot accommodate every item a guest wants. This seemed to us to be a very small matter where the guest could either go to a store and purchase the tea kettle or for the one week's stay boil water in the pots provided. Regardless, we purchased the tea kettle immediately. The cookery was replaced in May of this year, so we are not sure why this is a criticism. Otherwise, all was good. The guest was clean and maintained the condo.

Unfortunately, the previous guest prior to this reviewer either intentionally or accidentally dropped a bar of soap in the toilet causing it to clog. As we would like for everyone to act in a responsible manner, this is just not the case. We addressed the clogged toilet immediately calling a plumber out on two, not three, different occasions and each call was the first call of the morning. It is a misrepresentation of the facts that the reviewer had to stay in the condo for “2-3 days” as in reality the plumber was there for an hour each visit. If the reviewer had plans or needed to leave the condo for any reason while we took care of the plumbing issue, she should have communicated that to us and we would have made other arrangements. If it was “the plumbing company’s fault,” then why include in a review for the owner? The owners did everything they could to rectify the issue on a timely basis. The air conditioning unit is purposely set to go no lower than 68 degrees as recommended by the AC company. This is to deter anyone from setting the temperature at some ridiculous level and leaving for the day and incurring an unnecessary electric bill. Also, it should be noted that this particular reviewer stayed in the condo in mid-December into January, so any temperature below the 68 degree level is unreasonable. Additionally, we have owned the condo for 7+ years and have never had anyone complain that the temperature wasn’t cool enough-even in the mid-summer months. As for the washer leaking, the reviewer did not notify us immediately that the washer was leaking nor did any previous guest or did our housekeeper notice any leaking. Once we were apprised TWO DAYS AFTER THEY CHECKED OUT that the washer was leaking we addressed the issue, which was an intermittent problem that was a simple fix. It is curious how the communication was great prior to her arrival, but she “forgot” to tell me about this. We pride ourselves on repairing any issue quickly. We are under no obligation to leave any beach chairs or umbrellas for guests to use. There are many times other guests leave their items behind unbeknownst to us. Any discretionary item is there for anyone to use and if it is not to that guest’s satisfaction they can buy their own items and use them. We reluctantly permitted this guest to purchase an umbrella for which she was reimbursed, but once we saw the size of it in a picture we quickly had our housekeeper return it as it was clearly a liability on the patio.