Beachcroft - Freycinet Holiday Houses

Hi Sean, Thank you for taking the time to leave your feedback. We're so glad you enjoyed the peaceful setting and those stunning views of Freycinet National Park—it's a special part of the world! Warm regards, Verina and the Freycinet Holiday Houses team

Hi Rosa, We are so pleased to hear you had an amazing time while staying in this beautiful property recently. Thank you for taking the time to write a review, your feedback is important to us. The owners have put a lot of time and love into this property to ensure guests have a wonderful time. It means a lot to us to help create wonderful memories for the guests that stay with us and visit this very special region. Your comfort and enjoyment is why we are in this industry, we have a very passionate team. We do hope to see you back again in the future, having a wonderful time! Kind Regards Verina and The Freycinet Holiday Houses Team

Hi Barbara, Thank you for taking the time to leave a review, we love receiving this fantastic feedback and knowing you had a wonderful holiday. It was a pleasure hosting you and we hope to welcome you back again soon. Kind Regards, Verina and The Freycinet Holiday Houses Team.

Hi Marion, Thank you for taking the time to share your experience, it is wonderful to hear that you enjoyed your stay at this beautiful location and also the stunning view. We apologise if you had issues contacting us, we are always just a phone call away and happy to provide whatever we can to ensure our guests have an enjoyable and comfortable stay, this includes additional bedding when required. We do send correspondence requesting the bedding configuration required for each party arriving at our properties. We are happy to make up the beds that will be used during your stay but feel it is unnecessary to spend the time making and laundering unused linen. We appreciate your feedback and hope you'll chose us again when booking your next Tassie holiday! Kind Regards, Verina and The Freycinet Holiday Houses Team

Hi Jadie, Thank you for taking the time to share your experience, we appreciate your feedback. It's wonderful to hear you enjoyed your stay at this beautiful property and also that stunning view. We love sharing this special part of Tassie with visitors and hope you will be able to come back again soon. Kind Regards, Verina and The Freycinet Holiday Houses Team

It was great to have you with us. We are so glad you have had a lovely time while staying at the property. The Freycinet Holiday Houses team thank you for your review! Please feel free to follow our Face book and Instagram pages - Freycinet Holiday Houses - for our latest updates. We look forward to seeing you again in the future. The Freycinet Holiday Houses Team

Hi Barbara, Thank you for this wonderful review, we appreciate you taking the time to share your experience. It was a pleasure hosting you and we hope to see you back again soon, having another amazing holiday. Kind Regards, Verina and The Freycinet Holiday Houses Team

Hi Leeanne, Thank you for taking the time to leave this wonderful review. It was a pleasure hosting you and we hope we have the opportunity to welcome you back again soon. Kind Regards, Verina and The Freycinet Holiday Houses Team.

Hi Ira, We're delighted to hear you enjoyed your stay and thank you for sharing your experience. We hope to see you back again soon, having another amazing holiday. Kind Regards, Verina and The Freycinet Holiday Houses Team

Hi Jo, Thank you for your review. We are so pleased to hear you have had a wonderful time while staying in this lovely property and this very special region. We do hope to see you again in the future. Kind Regards Verina & The Freycinet Holiday Houses Team.

Hi Hettie, Thank you for taking the time to leave a review, we appreciate your feedback. It sounds like you had a wonderful stay at this beautiful property during your recent holiday exploring our local area. I am unsure why you believe the listing is misleading, this 4 bedroom property can easily sleep up to 8 people and as you have pointed out, it has a large living area. It is important to us that our guests have clear information of what they are booking, we want our guests to have a wonderful time and be aware of the facilities provided. We love sharing this special part of Tassie with visitors and hope you will be able to come back again soon. Kind Regards, Verina and The Freycinet Holiday Houses Team

Hi Matthew, Thank you for sharing your experience, we do value the feedback from all of our guests. This property is in an amazing location and we are working with the homeowner to address some of the maintenance issues you have raised. We love sharing this unique region of Tassie with visitors and hope you have the opportunity to return again soon. Kind Regards, Verina and The Freycinet Holiday Houses Team.

Hi Paul, We always appreciate guests leaving a review and providing constructive feedback, although of course we are extremely disappointed to hear of your experience at this beautiful house and your opinion of our management company. Contrary to your comments of not being hospitable and guests feeling unwelcome, this is not the type of review or experience we encounter from our guests and quite frankly this is not a way to describe our company and extensive efforts we make, nor the way our services are interpreted by others. We have a very hard working and passionate team that take great pride in creating wonderful experiences for our guests, as you can see by the thousands of reviews on all booking websites, we usually achieve this outcome, and we do care. I understand there were a few minor issues with the property during your stay, we apologise for that, but it does not give guests the right to then exaggerate the circumstances. There are NO fleas at this property, and the carpet is not matted with hair! There also was not a "layer of dirt" on dishes. I’m sure if this was the case, we would have heard from you AND all the guests prior to your stay, especially seeing to what extent you have gone to, to write a bad review. The property was checked prior to your arrival by a supervisor who has a trained eye for anything not looking right. We do this 7 days a week, we care and have extensive experience. They did not notice these points made, which I find particularly strange, that it was only your property out of the 40-50 check-out’s and check-in’s we have on a daily basis. Also a thorough Covid clean in fact does take place. This house has been fully booked literally for months, if our standards were so low, I’m sure we would have bad review after bad review, however this property has been rated “Excellent” at 4.5 stars on Stayz. Our reviews are testament to our cleaning standards, maintenance and tireless efforts, not just on this website but on many others. Guests often rating 5 stars. It is disappointing to have your feedback exaggerated to this extent and in general your feedback passed back so rudely, without the courtesy of discussing any of this with us prior to leaving this property, to calmly ask us to assist. If you were this disappointed, we would have either fixed it, or upgraded you and found a solution. I absolutely want to know of any negative feedback, we will always apologise, accept any error or fault, be understanding and most importantly fix issues asap! Our guest complaints are rare, but it is important that we are onto issues as quickly as possible and rectify them, but some of your comments are not correct at all! When you say there are “terse "don't" notes around the house, are you referring to the “one” form we have that is a “welcome” form, outlining guidelines and important house information for your safety and convenience? It is not there to be offensive, it is there to advise you of things you may need to consider during your stay, for your convenience. Again, another exaggeration. I find your comment of lazy management offensive, the lights you had mentioned not working have indeed been reported to the owner, as it is not a matter of simply being too lazy to check and change the globes, there has been a different issue regarding this happening. The toilet was not running prior to your stay and was simply “stuck” half down. We apologise for these issues; however it is not up to us to complete maintenance that costs over a certain amount. We do not own the properties, we can only report issues and owners do their best to fix issues as quickly as possible, but it is not always easy to do in a remote region. The owner is currently providing a new oven, which is on its way. Disappointed at the way you have gone about your review. Verina and The Freycinet Holiday Houses Team.

Hi Cornelia, Thank you for taking the time to share your feedback. We're pleased to hear you found the beds comfortable and enjoyed the open fire during your stay. We're sorry to hear that some aspects of the home's layout did not suit your group's preferences. However, the layout of the property, including the adjoining windows to the twin bedroom, is accurately described and shown in the listing photographs. We encourage guests to carefully review the property description and images before booking to ensure the home meets their individual needs and expectations. We understand that features such as the adjoining windows and light entering the bedroom are a matter of personal preference and may not suit every guest. If there are particular features or layouts that are important, our team is more than happy to assist in recommending one of the many homes in our portfolio that may be better suited to individual requirements. Thank you again for your feedback, and we wish you all the best with your future travels. Warm regards, Wynonna and The Freycinet Holiday Houses Team

Hi Esther, It's lovely to hear that you enjoyed your stay in this beautiful house, even with the dismal weather, and we thank you for taking the time to leave a review. Please do not hesitate to contact us to arrange your next holiday in this stunning part of Tassie. Kind Regards, Verina and The Freycinet Holiday Houses Team.

Hi Gregg, Thanks for this lovely review, we're delighted to hear that the whole family enjoyed the accommodation including your fur baby. It's a wonderful part of Tassie and it sounds like you were able to make the most of the beautiful spring weather. We do hope to see you back again soon. Kind Regards, Verina and The Freycinet Holiday Houses Team

Hi Thomas It sounds like you had a fantastic time, we're so pleased that you shared your experience with us. It was a pleasure hosting you, and we look forward to hopefully seeing you again soon. All the best. Verina and The Freycinet Holiday Houses Team.

Hi Pat, We are so pleased you have had a wonderful time in this special region, creating lots of wonderful memories of your time here and we really appreciate you leaving a review. It has been a pleasure having you stay at this beautiful property. Hopefully you will get the chance to return again soon. Kind Regards Verina and The Freycinet Holiday Houses Team

Hi Ros, We are so pleased to hear you have had a wonderful time in this beautiful property during your holiday. We appreciate you leaving a review and feedback. Please do not hesitate to contact us to arrange your next holiday in this stunning area, to create your next wonderful memories of your time here again. It was a pleasure hosting you, and we have loved help create a fantastic experience for you. All the best. Verina and The Freycinet Holiday Houses Team.

Hi Sky, We are so pleased to hear you have had a wonderful time in this beautiful property during your summer break. We appreciate you leaving a review and feedback. Please do not hesitate to contact us to arrange your next holiday in this stunning area, to create your next wonderful memories of your time here again. It was a pleasure hosting you, and we have loved help create a fantastic experience for you. All the best. Verina & The Freycinet Holiday Houses Team.

Hi Robert, We are so pleased to hear you have had a wonderful time in this beautiful property during your summer break. We appreciate you leaving a review and feedback. Thank you for advising us about the reading lights, we will have those looked at, and we will also add a shower caddy. The main bedroom is a queen bed. Also this property is on town water, nothing comes from the water tank, sorry if you were misinformed regarding this. Please do not hesitate to contact us to arrange your next holiday in this stunning area, to create your next wonderful memories of your time here again. It was a pleasure hosting you, and we have loved help create a fantastic experience for you. All the best. Verina & The Freycinet Holiday Houses Team.

Hi Jessica, , Thank you for taking the time to write a review, we really appreciate your feedback. We are so pleased to hear you had an amazing time while staying in this beautiful property recently, enjoying all of its comforts. Thank you so much for your feedback, it helps us understand our guests needs and assists us in making improvements. We look forward to hopefully seeing you again soon! Kind Regards Verina and The Freycinet Holiday Houses Team

Hi Sophie, We are so pleased to hear you had an amazing time while staying in this beautiful property recently. Thank you for taking the time to write a review, your feedback is important to us. The owners have put a lot of time and love into this property to ensure guests have a wonderful time. It means a lot to us to help create wonderful memories for the guests that stay with us and visit this very special region. Your comfort and enjoyment is why we are in this industry, we have a very passionate team. We do hope to see you back again in the future, having a wonderful time! Kind Regards Verina and The Freycinet Holiday Houses Team