4/10 Poor
Victoria A., WALDOBORO
4 March 2024
Liked: Location
Disliked: Communication
Do not recommend
Upon arrival (at 4pm) the cleaning people were still in the house. We had already waited 2 hours as we got there early and requested an early check in by email- that was not responded to until AFTER our return home from vacation. The garage was not accessible due to the entire thing being filled with stored furniture. The pool was only warm the first day we were there. Broken cupboard door and trash out back on ground.
We forgot a bank bag of money at this property and knew exactly where it was left. Upon calling and reporting this at checkout time, they got back to me over a week later saying that their cleaning crew never found it. THEY didn't find it because they stole it.
Also, this resort may be nice but know that you can NOT bring any food or water bottles anywhere near the resort pools. They are not nice about it at all. The food at the place is good if you can afford to feed your family there. They are very strict with all of their policies. I do not recommend this property or NOVA VACATIONS. They do not respond to emails in a timely manner- most were returned after our vacation had ended.
Victoria A.
Stayed 7 nights in Feb 2024