Keaau Home - 34 Mi to Volcanoes NP, Near Hilo

Aloha Samuela Mahalo for the 5 star review Moses

Mahalo for your wonderful review! We're so happy to hear that our home felt like a home away from home for your ohana. It was our pleasure to host you during such a special occasion, and we're glad the location worked out so well for your family's celebrations. Thank you for your kind words about our responsiveness and the home's cleanliness. We truly appreciate you choosing to stay with us, and we'd be honored to welcome you and your ohana back anytime. Safe travels, and a hui hou (until we meet again)!

Thank you for your kind review. We’re glad you got to see the volcano erupting. Come back soon, we look forward to you staying at our home again.

From the owner: “Aloha, thank you for your review ‘Great house!’ We pray that the rest of your time in Hawaii was great.”

Mahalo for taking the time to leave such a thoughtful and detailed review. We're glad you enjoyed the home's central location for exploring both Hilo and Volcano, appreciated the cleanliness, and found the living spaces comfortable for your family. We also sincerely appreciate your constructive feedback. Guest comments like yours help us continue improving the experience for future visitors. We've taken note of your suggestions regarding the blinds and the primary bedroom mattress and will certainly keep them in mind as we make future updates to the home. Thank you again for choosing to stay with us. We wish you all the best in your future travels and hope to have the opportunity to welcome you back to the Big Island someday.

Hi Deja, the homeowners were glad to have spoken with you about their home not having nor ever having bed bugs, and they wanted to share this additional information. - Living in a tropical environment, they are subject to insects and other living creatures outside their home. - Hawaii is known to have an invasive insect known as the Little Fire Ant, whose bite is very similar to a bedbug bite. - the Little Fire Ant is an invasive species, so your bites may or may not have been from their home. - They apologize that fire ants bit you and hope your family feels better soon We truly go above and beyond for our guests and are confident that future guests will have excellent stays!

Marie, thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Maintaining a high standard of cleanliness is of utmost importance to us, and we are disappointed to learn that your expectations were not met in this regard. We have addressed your concerns with our cleaning team to ensure that they adhere to our rigorous standards going forward. Additionally, we regret that our efforts to rectify the situation promptly did not meet your expectations, and we apologize for any inconvenience caused. Upon investigating further, it appears there may have been some miscommunication regarding the checkout procedures. We kindly request our guests to follow specific guidelines to facilitate a smooth transition between stays. It seems that there were some discrepancies in this instance, such as leaving dirty dishes in the sink, not stripping the beds, and failing to consolidate linens and trash as per our instructions. We value your feedback and take your comments seriously as we continuously strive to improve our guests' experience. We hope that despite this setback, you were able to enjoy your time with us and that you will consider giving us another opportunity to provide you with the exceptional stay you deserve.

We're so glad you enjoyed the condo and found the living area and rooms clean and comfortable. We appreciate you letting us know about the cookware and kitchen areas, and we'll be taking a closer look at those details to keep things in top shape for future guests. Thank you for sharing your experience!