2/10 Terrible
Sam B.
27 February 2024
Liked: Cleanliness, check-in
Disliked: Communication, listing accuracy
No heat. No hot tub. Renter beware.
This was one of the worst experiences I've ever had. I cannot believe I was made to pay full price for a rental that did not have heat. At the beginning of the day we were supposed to check in I received an email that the hot tub was not working and would not be usable during our stay. Obviously, a major reason we chose to book the property. Upon arriving it was nice and easy to find and get into. That's about it. The heat was at a crisp 60 degrees when we went to bed, only to wake up to the house being at 53 degrees. No heat. I notified the property in the morning. They told me their "maintenance" person would be over to check it out. There never was a maintenance person. Only a man who knocked on the door four hours later with two space heaters, and then told us they knew the heat wasn't working yesterday and they don't know what the problem is. I notified the property management this was unacceptable. The only response I got was to please let them know if we were going to be leaving the property earlier than the scheduled check out time. WASTE OF MONEY. I would never trust this VRBO property group ever again. I really should have received a discount. I was told we would be reimbursed the hot tub fee, and that never happened either.
Sam B.
Stayed 2 nights in Feb 2024