2/10 Terrible
Krystal B.
6 September 2022
Liked: Location
Disliked: Communication, listing accuracy
Photos are MISLEADING!!! Do Not Rent!!! Property Owner Will Make Excuses and REFUSE REFUND!!!
I have been renting with VRBO since 2010 and this was my worse experience. The property owner said NEW ORLEANS people are always the worse to deal with, that’s where we are originally from and the rental is located because we made a complaint with VRBO the next morning after arriving late the night before. Let me start by saying the owner met us outside to walk us through the house when we arrived to “explain” the house to us. This has never happened before but I was like it’s her property so her rules. When we walked in the house it had a funny smell but I thought someone did a bad mopping job with dirty water(easy fix so I let that slide) the first bedroom out of the 4 was actually a living room with a folding door(no privacy)I chose to overlook that to not be picky. The 2nd and 3rd bedrooms were as they appear in the photos. There is a long hallway and the first door you come across reads “NO ENTRY” and that’s because the owner, her dog and other family members live in an upstairs apartment connected to the “ESTATE” that they have access to come through. Not that big of an issue but it was not known when I booked the home. She then tells us that the pool is not being maintained so we couldn’t use it. We finally get to the master and she tells us the central air does not reach all the way back here so we have a window unit in there, again not a problem because it was cool back there until I wake up the next morning and realize there is hot air coming into the room, I pull the curtains back and see the window open and the duck that pushes the hot air out for the FLOOR unit was sticking through the window with drying towels stuffed around it with mold and mildew on the window sill as well as on the towels. I look outside at the pool area through the window and saw it was nasty back there and the water was green. I started taking pics immediately. Sat on the sofa in the living room to call VRBO and started smelling urine, it was the sofa and the pillows from her dog urinating on it. Called VRBO they put the owner and I on the phone and she said the pool was not included in the rental and if it was it would’ve been extra, which wasn’t listed in the details of the house nor was an option to pay extra for the pool but what was listed was a PLEASE NOTE: Pool will be available July 1, 2022 we rented it Sept 2022. We got our belongings and VRBO made accommodations for us. The owner refused us a refund or any kind of solution.
Krystal B.
Stayed 3 nights in Sep 2022
