2/10 Terrible
Kara R.
19 April 2024
Liked: Location, listing accuracy
Disliked: Cleanliness, check-in, communication
Stay somewhere else
From the start our stay was filled with issues. The property was not ready at check in time and we were not able to access all of our rooms until nearly 10 pm. The water was not running so we were unable to shower or flush toilets for the first 2 days of our stay. Most of the rooms did not have remotes to turn on the air conditioning either. The pool was disgusting for the first 2 days of our stay making it unusable and on the 3rd day they shocked the pool making it unusable that day as well. The host did not communicate any of the issues proactively though they were contacted multiple times for updates and information. The host confirmed that they would pick us up with our luggage on our arrival day from the south island and when we arrived at the dock they stopped responding and never picked us up leaving us to pay extra to get a ferry to take us to the property. We were shocked by the shower situation, literally the showers are electrical hazards and a major safety concern. The shower in the main floor Casita did not drain, the beach was not cleaned as advertised, the host was invasive of the space throughout the stay. We tried to be understanding, but there was so many issues it's hard to look past. Would not recommend this property, there are better accomodations available, if you stay at Casa Vista stay at your own risk.
Kara R.
Stayed 4 nights in Mar 2024