Chalet Harmony - large exclusive waterfront cottage with SPA and pool table

Thank you for taking the time to share such detailed feedback. We’re very happy to hear that you enjoyed the chalet itself and that our team was helpful throughout your stay. We’re sorry that some aspects of the natural setting did not meet your expectations. The property is located on a private lake surrounded by nature, and wildlife—including Canadian geese—is unfortunately part of that environment. No lakefront property is completely protected from geese, particularly during the summer season. Our property manager does clean the grounds before every group arrives, but it is impossible to keep the grass completely free of droppings throughout a stay. The lake is also a natural body of water, so vegetation and a soft lake bottom are to be expected rather than conditions of a swimming pool. Regarding the water, we do clearly indicate in our property information that the lake water is not potable. Guests are therefore expected to bring or purchase drinking water for their stay. We understand that a large group can go through a significant amount of bottled water, but this is not an unexpected condition of the property. We appreciate your positive comments and your feedback. We’re always happy to improve where possible, while also recognizing that a waterfront property in a natural setting may not be the right fit for every family.