My family and I stayed at the property during a long weekend trip. The house was dirty and, while centrally located, the neighborhood did not seem safe. We’ve been to St. Louis MANY times, as I grew up in the area, and this property and its manager did not meet the mark! We accidentally left behind my daughter’s favorite stuffed animal, and immediately contacted the host to let her know. She did not respond via direct message on the VRBO platform, but finally responded via text message at the phone number provided with check-in instructions. She found the item a few days after we checked out and volunteered to mail it to us within the week. I followed up multiple times over the next 3 weeks, receiving multiple promises that she’d be sending the item right away. She gave me the run around before ultimately ceasing to respond. It has made for a very unpleasant experience!