Beachfront Penthouse The Entrance

The Bond money was not scammed, you simply broke every single house rule that we have put in place to protect our property and our neighbors. The NSW government has now issued warnings against repeat offenders of short term holiday rentals. Meaning we must set rules and they must be followed. Its very simple otherwise we loose the right to host other guests which then impacts on our livelihood. When you booked you were given a list of house rules that you read and signed and agreed to follow we also discussed these with you over the phone. we were woken up at 130 am in the morning by the neighbors complaining of all the noise that you were generating, we called and messaged you then to turn off the music. we have a zero tolerance for noise after 11pm, its a residential area and the neighbors have a right to sleep in comfort all night. You smoked in the house which we have zero tolerance for. we want our place to be completely smoke free , we have a right to that entitlement. and you simply ignored that, the cleaner took twice as long to clean after you left, she reported smoke ash through out the house and a broken towel rail, we hire the same cleaner for the last 2 years so they know the apartment back to front. You had extra guests which we were not told about. We welcome all groups of people into our home with respect and expect the same in return . The house rules are in place to ensure our home remains available for other holiday makers. We simply stopped taken your calls as you were becoming threatening and abusive and we simply do not tolerate it. You went to social media and also began sending misleading comments. We have been hosting lovely guests in this property for over 3 years and to put simply YOU were our worst.