2/10 Terrible
Lynn C.
16 October 2021
Liked: Location
Disliked: Cleanliness, communication, listing accuracy
Absolutely unacceptable
Stayed in the Ocean Creek South Tower unit GG6. I come to visit the area at least twice a year, and this is the absolute dirtiest condo unit I have ever stayed in. I called the number to report these things and reached Philip at the Cherry Grove office. He listened to me and was very polite and he referred me to Patricia in Windy Hill. I reached out to Patricia and she offered to refund my cleaning fee, but I feel that this unit should not be rented to customers until everything is addressed.
We checked in at 3:00pm on Saturday but we were told we could not get into the unit because it was being cleaned. We finally got the text that it was ready around 4:30pm.
Upon entering the unit, we could see that it had not been cleaned and hadn’t been properly cleaned for weeks. There were dead spiders in the corner by the front door. There were sticky fluids all over the inside of the front door and on the door frames. There were crumbs all over the kitchen and living room floor. There was a note saying that the kitchen drawer was broken. There are pans with burnt on food. The kitchen trash can had food and garbage all over the inside of it. There was still hair all over the bathrooms. And used Qtips under the beds.
Also, there are more important safety concerns with this unit. The light outside the front door is not working. There are multiple outlets in the bedrooms that do not work. For example, a two plug outlet has a left side with power and the right side without. That is a serious electrical problem. There is also black mold inside the shower knobs. Also when we wiped a wet paper towel on the floor, it was black with grime. Not only is it completely disgusting, it is another health issue.
Although I realize that you do not have control of the amenities at Ocean Creek, we were disappointed with those as well. The hot tub was closed due to an “electrical issue.” And the pool was closed due to improper chemical balance. These things need addressed.
I don’t know what unit DD10 is actually like in comparison, but that is the unit I originally reserved. The day after I made my reservation, Doris from the office called and told me that DD10 was unavailable, but I could stay in GG6. As I was leaving town in just a few days, what choice did I have?
These things are unacceptable, especially in this time of COVID. I visit the area at least twice a year but I will not use Elliott realty again.
Lynn C.
Stayed 7 nights in Oct 2021