Luxury 7 Bedroom 5 bath pool Home 210

Thank you for your feedback. We’ll keep your suggestion in mind as we continue working to improve our guests’ experience. If you ever feel something is missing during a future stay, please don’t hesitate to reach out to us. We’ll be happy to assist and do our best to provide what you need. We hope you enjoyed your stay and would love to welcome you back! -The IHM Team.

Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the spacious layout and found it perfect for multiple families. It’s great that the nearby grocery stores and restaurants made your stay even more convenient, and that you were able to take advantage of the clubhouse for a relaxing day. We truly appreciate your kind words about the communication as well—it was a pleasure hosting you. We’re already looking forward to welcoming you back next year! -The IHM Team

Thank you for your review! We’re happy you found the place clean, spacious, and fun. We’d love to hear more about your experience next time! -VA

Thank you for your feedback. We're glad to hear the house was spacious enough to accommodate your group and met your needs overall. We're sorry to read about the concerns you mentioned regarding the kitchen items and grill. However, we were surprised to see these comments, as you never contacted us during your stay to report any of these issues or provide any photos so we could verify and address them. We also did not receive any request for additional pots or kitchen utensils. Regarding the grill, it is an optional amenity that was not included with your reservation, so propane was not provided. We always encourage our guests to let us know about any concerns while they are staying with us. That gives us the opportunity to resolve issues promptly and make their experience as enjoyable as possible. We will continue to inspect and maintain our property to ensure it meets our standards. -The IHM Team

Thank you for your kind review! We're glad you enjoyed the pool heat, amenities, the park and pools. We look forward to welcoming you back anytime !-EH

Hi Amy. Thank you so much for sharing your positive experience with us. We're thrilled to hear that you loved the house and found it fully equipped to meet your needs. It's wonderful to know that you enjoyed the amenities and had a great time during your stay. We're glad that the process of entering the house was easy for you, as we strive to provide a seamless and hassle-free experience for our guests. It warms our hearts to hear that your kids and grandbaby had a ball during their time at the house. Creating joyful memories for our guests is one of our top priorities, and we're delighted to have been a part of your family's enjoyable stay. Should your travels bring you back to the area, we would be absolutely delighted to welcome you and your family once again for another wonderful stay.

Thank you for your kind words about our beautiful and well-maintained home. We're delighted to hear that you found it comfortable and conveniently located near activities. We understand your concern regarding neighboring guests and their respect for other renters. While this is beyond our control, we appreciate your understanding. We hope this didn't detract too much from your overall experience. We'd love to have you back again soon!

Thank you for your feedback! We’re glad you liked the property, and we hope to host you again soon! - Jr

Thank you for your review! We’re so glad to hear that you enjoyed your stay and found the house spacious and comfortable. We appreciate your feedback about the kitchen items, next time let us know and we will do our best to provide you the items. Regarding security and visitor passes, we want to clarify that the gate and security enforcement are managed by the community, which is beyond our control. However, we will share your concerns to help improve the process. Thank you again for your input, and we hope to host you again in the future! -EH

Thank you for your feedback. I’ve checked our messages and emails and didn’t find any report regarding bed bugs during your stay Had we been informed at the time, we absolutely would have taken immediate action to assist and address the situation. We will now follow up with our team to inspect and ensure everything is handled properly. Prompt reporting is helpful, as it allows us to act quickly and ensure a better experience for all guests. - Jr

Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that our property exceeded your expectations and that you found it to be immaculate, modern, clean, and spacious. Your kind words about the home, the resort, and the amenities are truly appreciated. It's great to know that you enjoyed the convenience of the shuttle service and the offerings at the clubhouse. We're especially pleased to hear that our maintenance and property management teams were responsive to your needs – ensuring a seamless and enjoyable stay. We're honored that you would consider seeking out our home and management group again for your future visits to the area. We look forward to welcoming you back and ensuring another memorable stay. If there's anything specific you loved about your experience or if you have any suggestions for improvement, please feel free to share. Safe travels, and we can't wait to host you again!

Thank you for your time and review, our apologies about the QR codes not reading, we will let the security team know about this. All of our homes come equipt with knives and a coffee maker, if for some reason they are not at the property you can always reach out to us in one of the various ways we provide and we can have someone bring them over. We would love to see you again

Thank you for your feedback. We’re glad to hear that overall you found the property enjoyable and a good value for your stay. Regarding the pool and hot tub, guests were able to enjoy it on several days. Unfortunately, the outdoor temperature during your stay was unusually low, which affected the heating system and made it more difficult for the water to reach the maximum temperature. We also want to clarify that we did not receive any report of kitchen utensils being in poor condition during your stay. Had we known, we would have been happy to assist and provide replacements. For the grill, there is a cleaning fee, but propane is provided by us at no additional cost, even for long stays like yours of nearly a month. We appreciate your comments and will continue to review ways to improve the guest experience. -The IHM Team

Thank you very much for your review, we are ecstatic to hear how much you enjoyed your stay! Please feel free to reach out for your next stay.

We're glad to hear that you liked the house. We can only ask our renters to keep the noise level down and other renters are out of our control, but you can call the community and they will have the other renters lower the noise level. We will make sure to work on these issues stated in your feedback so please consider staying with us again so we can provide you with a better impression of this awesome community the house is in.

We're sorry you had such a bad experience. We do not control when an issue might arise. We sent maintenance when these issues rose up and tried to fix them.

Thank you so much for the feedback, We're so pleased that you enjoyed your stay!! come again!

Thank you so much for the feedback! We will definitely keep that in mind, thank you so much for your kind words. Please come again!

Thank you for your feedback. Trash bags are usually under the kitchen, we'll talk to the housekeepers so they're left in a more visible place. We hope to see you again!