Family Getaway w/ Lake Access in Lebanon!

Hello Patrick and Kim, thanks for letting us know about your stay! The owner wanted to share the following: We are glad to see you enjoyed the location and thought the scenerey was beautiful. We take the cleanliness of our property seriously so we work with a professional cleaning company that cleans the home before each guest arrives. We will speak with them about the cleanliness issues you encountered to ensure this does not happen with future guests. We appreciate your feedback as we continue to improve our guests' stays!

From the owner: Thank you for your feedback. We sincerely apologize for these issues, as this is not the typical experience for our guests. We have since performed professional pest control to address the seasonal ants and have deep-cleaned the oven. We have also repaired the bathroom plumbing to ensure all facilities are fully functional. Regarding the communication and Wi-Fi, we have updated our contact protocols and in-home instructions to ensure guests can always reach us and connect easily. We value your input and are committed to maintaining the high standards reflected in our previous 5-star reviews.

Hi Gail, we want our guests to rest easy when they stay with us, and we apologize that you experienced some issues during your trip. We followed up with the homeowners after reading your feedback, and they wanted to share the following: - As soon as we were notified of your concerns, we promptly visited the property, replaced all the sheets, and re-vacuumed every room. During our inspection, we didn't find any pet hair on the bedding, but we understand your concerns and took immediate action to provide the best resolution possible. - Although it's difficult to entirely prevent the outdoors from coming inside, we investigated your concerns about ants and haven't seen any since your checkout. We ensure the property is protected from these issues with regular pest control efforts. We work hard to provide an outstanding guest experience, and we look forward to hosting many satisfied visitors.

Hi Michelle, we’re so glad you enjoyed the adorable house and great location, but we’re sorry other aspects fell short of expectations. After sending your feedback to the owner, they’d like to share the following:- We apologize for any cleanliness issues you encountered during your stay. We've considered your constructive criticism and want to assure you that we're actively working to enhance our cleaning efforts for the benefit of future guests.- We take the responsibility of vacuuming upon ourselves, ensuring a thorough cleaning between guests. The vacuum cleaner found in the garage is a spare that wasn't meant for guest use.- We vacuum both sides of the five runners and air them outside monthly. Any missed dog hair should have been minimal. We also clean and sanitize the property, including the counters and bathrooms, after each departure and before new arrivals.- Our sheets are all white and washed with a detergent cube and bleach after each departure. While there may be some wrinkles at times, rest assured that the sheets and pillowcases are immaculately clean for our guests.- These four beds are of high quality and are just over a year old. While we try to accommodate all guests' comfort, mattress taste is subjective.- We clean the mirrors after each guest's checkout. The windows are cleaned monthly, and both the windows and the house are only two years old.- Your booking was made for four guests for a two-night stay. Upstairs accommodates four guests with four towels provided. Downstairs accommodates two guests with two towels included. Six backup towels are available in the primary bedroom closet if needed.- We wish you had reached out to the guest contact during your stay if there were any issues you needed to be addressed. We would have done everything we could to resolve them immediately so that you could enjoy the home.We truly go above and beyond for our guests and are confident that future guests will have excellent stays!