Moose Manor Estate at Big Bear- Hot Tub- Games

Thank you for your feedback on your recent stay with us. We're pleased to hear that everything met your expectations and that the location was convenient for you with nearby amenities. We strive to accurately represent our listings, and we're glad that everything matched your expectations. We hope to have the opportunity to host you again in the future, providing another enjoyable stay.

Thank you so very much for sharing your kind review with us Chris. Our team is honored to have been chosen as your host and we are all looking forward to hosting you again.

Thank you for sharing your feedback, Crystal. We're happy that you were able to take advantage of the great location and amenities that our property Moose Manor offers. We have noted your feedback about the clumps of hair in the bathroom and rest assured that we are taking the appropriate measures to address it. We look forward to seeing you again soon.

Thank you so much for sharing your kind review and for the 5-star rating, Ron. The team at Big Bear Vacations is thrilled that you were able to take advantage of the great location and amenities that our property Blue Jay Getaway offers. We take all feedback to heart and have noted your feedback about the maintenance issues and rest assured that we are taking the appropriate measures to address the concern you raised. Hope to see you again!

Thank you for sharing your feedback on your recent stay. We apologize if the pricing was not in line with your expectations. We'd like to clarify that the absence of air conditioning is mentioned in the listing description to set accurate expectations for our guests. Regarding the hot tub, we apologize for any cleanliness issues and difficulties in adjusting the temperature. We will address these concerns with our maintenance team to ensure improvements going forward. We appreciate your feedback and hope that, despite these issues, you had an overall satisfactory stay. Thank you for choosing us, and we hope to have the opportunity to provide a better experience in the future.

Thank you for sharing your feedback. We always aim to deliver a great experience, and we apologize for any inconvenience you may have experienced. We are not showing that you communicated with us during your stay about these issues. Otherwise we would have happily sent out someone to assist. We strive to make all of our customers comfortable. Nevertheless, we are happy that you enjoyed your July 4th. Thank you again for staying with us and we hope that you'll choose Big Bear Vacations on your next visit to Big Bear Lake.

We sincerely apologize for the challenges you encountered during your recent stay at Big Bear Vacations, and we're truly sorry that the property did not meet your expectations. Your feedback is invaluable, and we take these issues seriously. We assure you that we are addressing the concerns you've raised, including the hot water heater, broken appliances, and the unkept backyard. This falls short of the high standards we aim to provide, and we understand the impact it had on your experience. Please know that we are taking immediate steps to rectify these issues to ensure a better experience for our future guests. We appreciate your understanding, and if given the chance, we would love the opportunity to make it up to you on your next visit.

Thank you so much for sharing your experience and feedback with us Remy.. We have already implemented new processes to ensure a much better experience is available for guests! Our team hopes to host you again for a much better visit!