4/10 Poor
Melissa S.
20 April 2024
Liked: Location, listing accuracy
Disliked: Cleanliness, check-in, communication
Great Location, Terrible Process
The location was amazing - perfect for hopping on the Harold Washington Library brown line L just a half block away, or the Jackson blue line just one block away. That is the only reason why this review gets any stars.
The check in process with Sonder is ridiculous. There were 3 primary things wrong with it. First, it's all online with bots and apps - no actual people involved. Second, you are forced to download the app and upload a photo of your driver's license. Third, while they make the access process complicated with 3 different codes to get into your apartment, everyone was frustrated with it, and people would just hold the door open for anyone trying to get in. So their high security completely backfired.
The apartment was disgustingly dirty. The floors hadn't been vacuumed in who knows how long. There were dust bunnies, bits of paper and someone's hair bead in the kitchen when we walked in.There was dust all over the surfaces of the furniture and cabinets. The sheets were clean and the bathroom was clean, so I'm guessing it was just a quick change out between guests, but it has been that way for awhile with the amount of dust and floor debris built up.
The kitchen as exactly 3 pans. If you want to cook, you need to make the 3 pans work. There is no skillet so forget about frying eggs. The garbage disposal does not work.
This is an old building so you can hear the upstairs people walking around. It's loud with traffic and trains too
But the location was great!
Melissa S.
Stayed 7 nights in Mar 2024