VRBO allows max 1500 characters for reviews. My initial review was 4600 characters- as a disclaimer, there is more to this story than what I writing. A full, comprehensive review is listed on my place of business: MFK Weather Forecasting & Consulting
-Check in/No issues
-On the third night of 8 night stay, discover infestation (100+) FIRE ANTS in the window in 7 year old’s bedroom (1 foot from bed)
-Owner was unresponsive for 13 minutes. I was not comfortable w/ VENOMOUS insects in the home; called VRBO & they granted a FULL REFUND due to health/safety concerns (sent pictures of fire ants). Planned on moving out ASAP.
-Owners eventual response that night: take wasp spray in garage and “spray inside & out” until she could call pest company. Was 930 pm, dark, & I had no idea what type of nest could be outside. Was not my responsibility, nor felt safe
-Moved our terrified kids into another room, was up literally all night packing, checking on kids, & checking other areas of interior of house for FIRE ANTS
-Owner tells us following morning pest company will arrive earliest Tuesday, 36 hrs after 1st ants found, expected us to stay in infested home. Booked hotel and moved out
-That evening, owner says entire house was sprayed inside & out, implying she expected us to stay in a home just sprayed with pesticide in its entirety
-Two days later, VRBO rescinds refund request, lying and making up policies w/ no documentation
-Owner also denies refund request
-OVERALL AWFUL EXPERIENCE