Capelink Atop Prestigious Oliver's Hill: Longer Stay Welcome

Thank you for your lovely feedback. I’m so glad the house suited your family and that everything made your weekend away comfortable and easy. You were wonderful guests and would be welcome back anytime.

Thank you so much for your kind words! We're really pleased to hear you enjoyed the space, gardens, and that the kitchen met your needs. We sincerely appreciate your feedback about the WiFi extender. I have purchased a Netgear extender to improve coverage at the back of the house to ensure seamless connectivity for future stays. It was a pleasure hosting you, and we’d love to welcome you back anytime.

Thank you for your feedback. We strive to provide a comfortable stay, and we would have welcomed the opportunity to address your concerns had we been contacted during your visit. - We appreciate your note about the bedside lamp—only one bulb out of eight was faulty, and it has been replaced. - The development nearby has obscured upstairs windows, and a large tree provides additional privacy for the kitchen. - The master bedroom lock is an older design but fully functional. We understand preferences vary. - The Wi-Fi router required a reset, which could have been quickly resolved with a call. - Coastal conditions mean exterior surfaces are affected by moisture and wind, but interiors are always kept clean. - The house has ducted heating and air-conditioning throughout. We discourage fireplaces due to health concerns. We welcome constructive feedback, but some expectations—like privacy, lock preferences, and environmental factors—are beyond reasonable adjustments for short-term rentals. Additionally, we understand that a message intended for another host was mistakenly sent to us, in which words like "scam" and comments about "karma" were used. While we respect differing opinions, we hope reviews remain fair, balanced, and focused on constructive feedback. We regret we weren’t given the chance to assist during your stay and hope you find accommodations better suited to your expectations in the future.

Hi Joanne, I am sorry that you did not find the accommodation to your liking. I appreciate your critiques and will use this to improve the experience for future bookings. However, I do believe that I should clarify some of your points for future guests. A lot of this information is included in the email and the booking confirmation messages from us - it is clearly specifies that items such as cooking ingredients, toothbrushes and HDMI cables are to be brought by the guests. A fully 'equipped' kitchen is defined as having basic cooking utensils, crockery, glassware, cookware, bakeware and essential devices. It is not a fully 'stocked' kitchen, which would have ingredients. Additionally, I feel you are however exaggerating the difficulty of the check-in process. Each bullet point is only 1-2 sentences long and the keycode is in the second point. Finally, the price point reflects that this property can accommodate large groups of guests of up to 8 and not 2 guests in your case. I'd like to thank you for your critiques and will use this review to improve the experience for future guests.